Contact Smith's Customer Service

Why should I report an Issue with Smith's?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of The Kroger Co. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. It puts convenience, savings and rewards at your fingertips. - Easily build your online shopping list, and use it to shop in-store or to place your online order. - View your Weekly Ads and quickly add sale items or specials to your shopping list. - Load digital coupons directly to your Shopper’s Card and use them to save on items from your shopping list. - Get even more savings when you choose items from our Smart Suggest feature. - Refill your Smith’s Pharmacy prescriptions directly from your phone or tablet.

2. Just type in your prescription number, select your Pharmacy and schedule a convenient pickup time. - Use our locator to find the closest Smith’s store or fuel center. - View your purchase history.

3. Use it to create standard orders that will save you time. - Save BIG with exclusive promotions, personalized offers and bonus rewards.

4. You can register for your account and link your Shopper’s Card through the app.

5. To use the Smith’s app, you'll need a Smith’s digital account.

6. Save time and money with the Smith’s app!

7. Looking for a faster, easier, more rewarding shopping experience?

8. If you don't have a Shopper’s Card, you can create one when you register to access all of these savings and rewards!

1. Other than the app, everything else is fine except it tells you it'll ship your items if you spend $35+ but $80 in pickup doesn't count?!?! I need $35 shipping alone? No thank you Target and Walmart are available.App seems to be kind of glitchy.

2. The coupon list still shows the items as being in my shopping list, I just don't know where.Difficult to navigate.

3. Thinking of uninstalling! Takes too much time and is super frustrating to look through coupons.It is very difficult to use this app.

4. And now three months later the app is worse!! No pictures for most of the digital coupons and is very very slow when click on to get more info.

5. It's functional, but not intuitive; it is not particularly easy to find items or coupons in the search unless they are really basic items.

6. No efforts toward a solution and I'm still locked out of the app.Appreciate the app, but I've had multiple issues: I often click something only to realize it didn't register, so I either have to redo it, or if I don't notice then I don't get what I intended.

7. I click on my list and it no longer let's me see my estimated totals on my various lists.

8. It takes forever to load and jumps back to beginning menu making lists take an unnecessary long amount of time.

9. The mobile coupons are so hard to read; not showing the full name of the product and a small picture that can't be zoomed.

10. The newest issue with this app is that it tells you that you can modify your order but when you try to modify it, there's no place to add items and it always wants you to make a new pick up order.

11. I have trouble +/- items/quantity to a list once I get in the parking lot or am in the store.

1. Fix Smith's Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smith's: Restarting the app will resolve most errors.
2. Update the Smith's App. Here is how:
   1. On Android goto PlayStore » Search for "Smith's" » Open Smith's » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smith's » click "UPDATE".
3. Clear Smith's app cache: Clearing cached data will force your app to retrieve the latest data directly from Smith's servers.
   1. On Android, goto Settings » Apps » Select "Smith's" » click Storage » click "Clear Cache".
4. Check Smith's app permissions. If any of these permissions required to use your device's features are disenabled, Smith's might not work.
5. Uninstall and reinstall Smith's. If nothing else has worked, completely uninstall Smith's then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smith's not working

2. Fix Smith's Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smith's be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smith's not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smith's may not be able to connect to the Internet when running in the background.