Published by Walmart on Nov 7, 2024

contact Walmart: Shopping & Savings Chat with our AI-based Walmart Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Walmart?



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What users are saying

1. I've lost my delivery time taking so long to check out.Being disabled with issues of inability to physically get out to a store to walk up and down the aisles to get what I need as well as see what new items might be out is really frustrating for me.

2. They also haven't really thought through about staffing for curbside delivery, but that is not an app issue.The app is great but I'm giving 3 stars because there is no result coming when running a search into your purchase history.

3. For example, Poland spring water bottles I ordered last week is appearing in my history but, when I search "water" or "Poland spring" in my purchase history, the app can't find anything.The quality/reliability has gone down.

4. But I hate paying for the service + tipping for every delivery, just to have to go to a store myself to get unexpired/missing items.Pretty bad app, with lots of glitches and poor programming.

5. It has happened multiple times.)Check-In Issues: The app was working great, but for the past few months, I'm having issues checking in for my pickups.

6. I have to wave an employee down to grab my order if I'm not able to go into the store (several kids in tow).The app is usually great.

7. All done with no pain!After having a terrible experience on their website (no "add" option for items and then no "checkout" option from the cart), thought I'd try their app... Should have known better.

8. (Had I known the particular item was not being delivered, I would have postponed/canceled the whole order.

9. And sometimes there are just items missing alltogether.. When I do find issues, they are good about getting me refunded.

10. I look through the window of my screen device and am able to see and order everything I need and some that I find I want.

11. I'm paying nearly $20 extra between service fee and driver tip.I have all my groceries delivered by Walmart.

Steps to Troubleshoot & Fix Walmart Issues

1. Fix Walmart Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Walmart: Restarting the app will resolve most errors.
  2. Update the Walmart App. Here is how:
    1. On Android goto PlayStore » Search for "Walmart" » Open Walmart: Shopping & Savings » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Walmart » click "UPDATE".
  3. Clear Walmart: Shopping & Savings app cache: Clearing cached data will force your app to retrieve the latest data directly from Walmart servers.
    1. On Android, goto Settings » Apps » Select "Walmart: Shopping & Savings" » click Storage » click "Clear Cache".
  4. Check Walmart app permissions. If any of these permissions required to use your device's features are disenabled, Walmart might not work.
  5. Uninstall and reinstall Walmart. If nothing else has worked, completely uninstall Walmart then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Walmart not working


2. Fix Walmart Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Walmart be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Walmart not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Walmart may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Deborah Grasse

Delete my current walmart app

— 3 years ago by Sherry Foster

Ive tried to unstall the Walmart grocery .com I need back on an can't get on it

— 3 years ago by Sherry Foster

I can't get my order to go through