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1. I obviously haven't passed this "anmelden" stage as a good insurer would certainly not tell you to press on random buttons!The app seems good but unfortunately I can't use it as it is only available in German... Please add the option to change to French or English! *edit: We can now change the language of the app.Cannot change language.

2. My phone is set in English for personal reasons, so I don't want the defauft language of the app to be German.

3. The app will automatically chose your language based on your phone but defaults to German without any way to change it.

4. The worse is that the languages are coded ! Just inaccessible because of some dumb design decision.Good idea but: - it's not possible to choose the language - the app considers train rides as car rides and gives them a bad score because of the speed.

5. If this is not fixed, I'll go to a more competent insurance next yearDespite the mentioned language option upgrade you will still need to install the app in German.

6. So me, a francophone with an English phone (why ? because I just prefer it) has to do with the German version without being able to switch anything.

7. No other app on my phone is having problems to connect to the Internet through VPN except for this one.How about listening to your users about the language setting instead of just saying that it takes the language of the phone.

8. And best would be English as well!Please please please enable me to change language in the settings.

9. 3 months later, still not able to change the language...App worked well until recently but refuses to work now with VPN activated.

10. My phone is configured in English and this app is therefore in German... Making this app more difficult to use.

11. There should be an option WITHIN THE APP to change the language OF THE APP.

1. Fix Smile App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smile App: Restarting the app will resolve most errors.
2. Update the Smile App App. Here is how:
   1. On Android goto PlayStore » Search for "Smile App" » Open Smile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smile App » click "UPDATE".
3. Clear Smile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Smile App servers.
   1. On Android, goto Settings » Apps » Select "Smile App" » click Storage » click "Clear Cache".
4. Check Smile App app permissions. If any of these permissions required to use your device's features are disenabled, Smile App might not work.
5. Uninstall and reinstall Smile App. If nothing else has worked, completely uninstall Smile App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smile App not working

2. Fix Smile App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smile App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smile App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smile App may not be able to connect to the Internet when running in the background.