Contact Smart Financial Customer Service

Why should I report an Issue with Smart Financial Mobile App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Smart Financial Credit Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. When I kept wondering where my money was I had search around the app only to find a tiny message saying that the check couldn't be read.I've been with Smart Financial for about 8 years now and this newly updated app is a great sign that they are keeping up with the times.

2. I've not had a technical issue since I've used it.Phone deposit - can not find it on the app.Smart Financial has the best banking app on the market, I'm been a customer for years and when they came out with is app it made online banking less stressful.

3. Easy to use and can get all of my banking needs accomplished in just a few clicks.Everything works pretty well, however sometimes it is a little hard to deposit a check because the computer is taking the photo and it is hard to focus or get close enough for it to accept the check being deposited.

4. it reassure me that they are working hard to keep me protected, but first and far most it's user friendly.Smart Financial app is so user friendly! Easy access to all account balances at a glance.

5. It shows immediately when money's being put in and/or out, transfering money between checkings and savings is just a few taps with no hassle, and I get to sign in with just my fingerprint so, no times wasted when I want to see the deal with my money.

6. ALL other banks tell you if they cannot read the check during a remote deposit.

7. I couldn't be more convenienced.I wanted to remote deposit a check.

8. I haven't ever had a problem with Smart Financial.

9. I love it, and I live in Florida and spend my summers in Western New York!It is straightforward and reliable.

10. Love the app!The latest version of the app broke the fingerprint log in for me.

11. Now, the fingerprint only works if I don't switch between the two.I have no issues once so ever.

1. Fix Smart Financial Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Smart Financial: Restarting the app will resolve most errors.
2. Update the Smart Financial App. Here is how:
   1. On Android goto PlayStore » Search for "Smart Financial" » Open Smart Financial Mobile App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Smart Financial » click "UPDATE".
3. Clear Smart Financial Mobile App app cache: Clearing cached data will force your app to retrieve the latest data directly from Smart Financial servers.
   1. On Android, goto Settings » Apps » Select "Smart Financial Mobile App" » click Storage » click "Clear Cache".
4. Check Smart Financial app permissions. If any of these permissions required to use your device's features are disenabled, Smart Financial might not work.
5. Uninstall and reinstall Smart Financial. If nothing else has worked, completely uninstall Smart Financial then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Smart Financial not working

2. Fix Smart Financial Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Smart Financial be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Smart Financial not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Smart Financial may not be able to connect to the Internet when running in the background.