Published by Sandia Laboratory FCU on Nov 5, 2024

contact Sunward Mobile Chat with our AI-based Sunward Support
Avatar
Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Sunward?



characters left:

Why chat with our AI Sunward Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Sunward.
  3. Skip support wait times and emailing back and forth. Get help immediately.

contact Sunward Mobile image 1   contact Sunward Mobile image 2


What users are saying

1. I've had this problem repeatedly over the last year, and it would be very nice if the devs of the app would go back and investigate the issue.The new update is terrible and delayed! I have never had a delay in my balances and transfers and now it takes hours to see! I can't see a preview of my account anymore, I have enabled snapshot and cleared the cache and still can't see it.

2. I really wish SLFCU would have kept the business account app active, and now i wish they'd bring it back so i can access both account types easier and faster.The large, bold print very helpful! Would prefer a decrease (or zero) ads on the pages of the account balances and activity.

3. And yes, you can request more entries but VERY frustrating when you are searching for something or trying to get a feel for general activity.) Thx!Ever since I upgraded my phone, I have not been able to transfer funds between accounts using the app.

4. I can select the accounts and transfer amount, but nothing happens when I click 'submit.' I have restarted my phone, uninstalled and reinstalled the app, cleared the data/cache, etc.

5. (And when accessing mobile banking from the browser also the ads with the header info only allow viewing one or two line items at a time sometime.

6. The login screen thinks the space your phone adds automatically after your username is part of the username, but you don't get an error, just an endless loop.The app worked well for me for quite a while.

7. Every since time I've clicked that button, it forces me into an infinite loading screen, but not when I skip it.

8. It's harder to navigate and they got rid of the ability to sign in with a pin so now you either have to enable face unlock or enter your password every time and the face unlock hardly works.

9. When I try to open Zelle it takes a few minutes to open and often tells me the transfer can't be completed but I have funds and good signal.

10. But if you have a personal account and a business account, you can't view them together, nor can you switch from one to the other without logging out of one and then into the other.

11. Logging in is painfully slow, pressing the back button on many screens closes the app completely (so you get to enjoy logging on again since it also ends your session instantly).

Steps to Troubleshoot & Fix Sunward Issues

1. Fix Sunward Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sunward: Restarting the app will resolve most errors.
  2. Update the Sunward App. Here is how:
    1. On Android goto PlayStore » Search for "Sunward" » Open Sunward Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sunward » click "UPDATE".
  3. Clear Sunward Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Sunward servers.
    1. On Android, goto Settings » Apps » Select "Sunward Mobile" » click Storage » click "Clear Cache".
  4. Check Sunward app permissions. If any of these permissions required to use your device's features are disenabled, Sunward might not work.
  5. Uninstall and reinstall Sunward. If nothing else has worked, completely uninstall Sunward then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sunward not working


2. Fix Sunward Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sunward be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sunward not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sunward may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!