Contact Sunward Customer Service

Why should I report an Issue with Sunward Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sandia Laboratory FCU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Deposit checks, transfer funds, pay bills, and check your balance. - Check your balances and recent transactions without logging in.

2. Manage your Sunward accounts on the go.

3. For assistance with issues or questions regarding the app, please send us a secure message within online banking with a description of what you’re experiencing. Or call 505. 293. 0500 or 800. 947. 5328.

1. I've had this problem repeatedly over the last year, and it would be very nice if the devs of the app would go back and investigate the issue.The new update is terrible and delayed! I have never had a delay in my balances and transfers and now it takes hours to see! I can't see a preview of my account anymore, I have enabled snapshot and cleared the cache and still can't see it.

2. I really wish SLFCU would have kept the business account app active, and now i wish they'd bring it back so i can access both account types easier and faster.The large, bold print very helpful! Would prefer a decrease (or zero) ads on the pages of the account balances and activity.

3. And yes, you can request more entries but VERY frustrating when you are searching for something or trying to get a feel for general activity.) Thx!Ever since I upgraded my phone, I have not been able to transfer funds between accounts using the app.

4. I can select the accounts and transfer amount, but nothing happens when I click 'submit.' I have restarted my phone, uninstalled and reinstalled the app, cleared the data/cache, etc.

5. (And when accessing mobile banking from the browser also the ads with the header info only allow viewing one or two line items at a time sometime.

6. The login screen thinks the space your phone adds automatically after your username is part of the username, but you don't get an error, just an endless loop.The app worked well for me for quite a while.

7. Every since time I've clicked that button, it forces me into an infinite loading screen, but not when I skip it.

8. It's harder to navigate and they got rid of the ability to sign in with a pin so now you either have to enable face unlock or enter your password every time and the face unlock hardly works.

9. When I try to open Zelle it takes a few minutes to open and often tells me the transfer can't be completed but I have funds and good signal.

10. But if you have a personal account and a business account, you can't view them together, nor can you switch from one to the other without logging out of one and then into the other.

11. Logging in is painfully slow, pressing the back button on many screens closes the app completely (so you get to enjoy logging on again since it also ends your session instantly).

1. Fix Sunward Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sunward: Restarting the app will resolve most errors.
2. Update the Sunward App. Here is how:
   1. On Android goto PlayStore » Search for "Sunward" » Open Sunward Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sunward » click "UPDATE".
3. Clear Sunward Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Sunward servers.
   1. On Android, goto Settings » Apps » Select "Sunward Mobile" » click Storage » click "Clear Cache".
4. Check Sunward app permissions. If any of these permissions required to use your device's features are disenabled, Sunward might not work.
5. Uninstall and reinstall Sunward. If nothing else has worked, completely uninstall Sunward then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sunward not working

2. Fix Sunward Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sunward be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sunward not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sunward may not be able to connect to the Internet when running in the background.