Contact Signia App Customer Service

Why should I report an Issue with Signia App?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sivantos Pte. Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. • Be in control – Adjust the volume via remote control and tailor settings to your personal preferences with the Signia Assistant*. • Be confident – Connect with your hearing professional via TeleCare* and rely on quick answers in easy how-to videos. • Be healthy – Keep track of your physical fitness and hearing activity with My WellBeing*. *feature availability may vary according to e. g. hearing aid model, firmware version and TeleCare availability in your country.

2. Alternatively, you can download the user guide in electronic form from or order a printed version from the same address.

3. PLEASE READ THE USER GUIDE OF YOUR HEARING AIDS BEFORE USING THIS APP.

4. The printed version will be made available to you free of charge within 7 working days.

5. The user guide for the app can be accessed from the app settings menu.

1. I don't think Signia really cares.Uodate: Since the latest update to the app, my hearing aids no longer connect to my tv streaming device! Constantly have to uninstall/reinstall the app The directional setting does not remain at the settings I choose.

2. Also the healthy living doesn't work.My hearing aids fail to both connect and, quite often, one or both hearing aids will drop out of connection and sometimes I have to open up the app and get the connection back.

3. And the only way I've found to get it to come back is to close the program, reset both hearing aids, then reopen the program and HOPE it works I wish there was a more reliable program to use.

4. Update After having these hearing aids for 6 months, I still have problems with voices sounding tinny/nasally or lispy.

5. If I had to pay out of pocket I would not get these, the price is too steep for quality of product.The hearing aids work well, but the app, not so much.

6. Looses connection with the hearing aids, and results in appearing as though you're not wearing the hearing aids.

7. Also, my last set of Sofnia hearing aids allowed me to select a range on the Bluetooth.

8. Steps taken, activity, and wearing time of the hearing aids.

9. This just gives you one level.I've had my hearing aids for less then 1 month.

10. It will sometimes reconnect after turning hearing aids off and on.

11. Then, the app can't find the hearing aids.

1. Fix Signia App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Signia App: Restarting the app will resolve most errors.
2. Update the Signia App App. Here is how:
   1. On Android goto PlayStore » Search for "Signia App" » Open Signia App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Signia App » click "UPDATE".
3. Clear Signia App app cache: Clearing cached data will force your app to retrieve the latest data directly from Signia App servers.
   1. On Android, goto Settings » Apps » Select "Signia App" » click Storage » click "Clear Cache".
4. Check Signia App app permissions. If any of these permissions required to use your device's features are disenabled, Signia App might not work.
5. Uninstall and reinstall Signia App. If nothing else has worked, completely uninstall Signia App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Signia App not working

2. Fix Signia App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Signia App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Signia App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Signia App may not be able to connect to the Internet when running in the background.