Published by Sherpa's

Report an issue with Sherpa‘s Food Delivery.
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Why should I report an Issue with Sherpa‘s Food Delivery?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Sherpa's to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Sherpa‘s Food Delivery image 1 contact Sherpa‘s Food Delivery image 2

Sherpa‘s Food Delivery Customer Insights

1. Good wine isn’t always easy to find in Suzhou but Sherpa’s has got a really nice selection and they can deliver within an hour to your door.Best delivery service in Shanghai for sure, food arrives hot and customer service is great, all English speaking.

2. good and all in EnglishYou can find most of the restaurants on the other apps but I think this is still the best because it’s all in English, and easy to add notes to your order in case you have allergiesNot normally one to write reviews but after downloading the app and ordering the food was with me withing 40 mins and piping hot.

3. I know they have a good selection and choose the restaurants carefully so you don’t need to worry about finding a cockroach in your food.

4. App shows all the menus of the restaurants and lots of pictures tooThey have very good selection of restaurants, western and Chinese.

5. number is in the appI like to order all my wine for the week through this app, they have a great selection and delivered to you quick enough.

6. As an American with terrible Chinese skills Sherpa’s has really saved the day.I pretty much order all my wine through this app.

7. even the app.App works well and customer service is excellent so any problems you can call and they speak English.

8. Can see pictures and English in the app so great if your Chinese is bad like mine…A total abomination.

9. Crashes all the time but worst of all is when you open another app and then this pos pops up because you haven't closed it!Intuitive app, which tracks the progress of your order.

10. Sometimes can be delayed but customer service is v.

Steps to Troubleshoot & Fix Sherpa‘s Food Delivery Issues

1. Fix Sherpa‘s Food Delivery Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sherpa‘s Food Delivery: Restarting the app will resolve most errors.
  2. Update the Sherpa‘s Food Delivery App. Here is how:
    1. On Android goto PlayStore » Search for "Sherpa‘s Food Delivery" » Open Sherpa‘s Food Delivery » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sherpa‘s Food Delivery » click "UPDATE".
  3. Clear Sherpa‘s Food Delivery app cache: Clearing cached data will force your app to retrieve the latest data directly from Sherpa‘s Food Delivery servers.
    1. On Android, goto Settings » Apps » Select "Sherpa‘s Food Delivery" » click Storage » click "Clear Cache".
  4. Check Sherpa‘s Food Delivery app permissions. If any of these permissions required to use your device's features are disenabled, Sherpa‘s Food Delivery might not work.
  5. Uninstall and reinstall Sherpa‘s Food Delivery. If nothing else has worked, completely uninstall Sherpa‘s Food Delivery then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sherpa‘s Food Delivery not working


2. Fix Sherpa‘s Food Delivery Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sherpa‘s Food Delivery be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sherpa‘s Food Delivery not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sherpa‘s Food Delivery may not be able to connect to the Internet when running in the background.

Reported Issues