Contact VRN eTarif Customer Service

Why should I report an Issue with VRN eTarif?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Seven RE UG (haftungbeschränkt) to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Das ist der neue elektronische Tarif – kurz eTarif – für das gesamte VRN-Gebiet, der nach Luftlinienkilometern abgerechnet wird. - Sie zahlen nur für die kürzeste Entfernung (Luftlinie) zwischen Start- und Zielhaltestelle. - Die Funktion „Assisted Checkout“ versucht, eine lokale Benachrichtigung auf der Grundlage der Aktivitätserkennung während einer aktiven Fahrt auszulösen (erfordert die Berechtigung „Körperliche Aktivität“), damit Sie nicht vergessen, die Fahrt in der App zu beenden. - Installieren Sie die kostenlose eTarif App auf Ihrem Smartphone (Android oder IOS) und registrieren Sie sich einmalig. - Starten Sie die App und melden sich vor Fahrtbeginn mit Ihrem Smartphone an. - Ihre gültige Fahrtberechtigung befindet sich auf Ihrem Smartphone und kann bei einer Kontrolle vorgezeigt werden. - Umsteigen ist ohne erneutes An- und Abmelden möglich. - Nach dem Aussteigen melden Sie sich ab und bekommen den Preis Ihrer Fahrt angezeigt. - Ihre Rechnung begleichen Sie monatlich bequem per Lastschrift oder Kreditkarte – mit Kostenstopp durch Tages- sowie Monatshöchstpreis.

2. Denn mit dem eTarif werden die Preise aller VRN-Fahrten pro Tag bzw. auch pro Kalendermonat zusammengefasst und maximal der Tages- bzw.

3. Monatsfestpreis berechnet, wenn dieser für Sie günstiger ist.

1. Iam being charged hefty penalties in the name of delayed payments while their payment gateway could not resolve credit card payments and neither does it accept a debit card because the German debit cards don't have 3-digit secure pin on them.

2. Also the payment method for credit card or sepa transfer does not work for me (i have a german card).

3. I raised ticket to etarif team with error screenshot, however they ask me to contact their vendor instead of helping me out.The payment gateway is a mess.

4. When the payment fails, they charge you a fee, even though it's their fault for not handling the payment options appropriately.Every attempt to add payment methods fails, be it with different cards or with SEPA mandate.

5. I haven't had any issues with adding my payment card and every trip so for worked flawlessly for me.

6. Still, it is extremely annoying doing that every time.Terrible. I try to save new payment options, but I always get an error.

7. Moreover, the error message for the payment methods is in German even if the payment portal is in English.

8. Why does it require a full registration??This app caused the troubles with payment multiple times.

9. And again minus 9 euros (apparently for the 9 euro ticket, which I didn't purchase myself) and the feesSo far so good.

10. It wasn't obvious at first that I can buy a ticket *without* first having to select a specific bus, tram, or train.

11. Then my credit card didn't work i was not informed and the balance was negative.

1. Fix VRN eTarif Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VRN eTarif: Restarting the app will resolve most errors.
2. Update the VRN eTarif App. Here is how:
   1. On Android goto PlayStore » Search for "VRN eTarif" » Open VRN eTarif » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VRN eTarif » click "UPDATE".
3. Clear VRN eTarif app cache: Clearing cached data will force your app to retrieve the latest data directly from VRN eTarif servers.
   1. On Android, goto Settings » Apps » Select "VRN eTarif" » click Storage » click "Clear Cache".
4. Check VRN eTarif app permissions. If any of these permissions required to use your device's features are disenabled, VRN eTarif might not work.
5. Uninstall and reinstall VRN eTarif. If nothing else has worked, completely uninstall VRN eTarif then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VRN eTarif not working

2. Fix VRN eTarif Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VRN eTarif be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VRN eTarif not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VRN eTarif may not be able to connect to the Internet when running in the background.