Contact ServiceChannel Customer Service

Why should I report an Issue with ServiceChannel?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ServiceChannel to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Create, search, and edit WOs anytime from anywhere to minimize the time required to get your WOs completed.

2. For licensed ServiceChannel customers only.

3. Create work orders anytime, from anywhere, and get them to your contractors quicker, saving you time and reducing remediation time.

1. Fix the app or stop requiring field techs to use it.So many errors with check-in or attachments and you don't even know that it doesn't work until you get a claim denied!Horrible service,horrible in every aspect imaginable.I have been forced to use due to the client but would never recommend any business to use.Ive had several problems over the years and the support line is useless.

2. Deleted and reinstalled, cleared cache on device.I cannot upload pictures from the library when creating a work order.

3. Not sure how this managed to get so brokenApp always says I'm out of GPS range (with location data on), customer service/assistance line never picks up the phone, and wait times are atrocious.

4. Since the last update, tech has been unable to upload pictures to any of the workorders.

5. Anytime you try to upload more than 1 photo it times outThe latest update has made it to where I cannot chose the location type of repair, etc.

6. This is the most important thing for my corporate office to have, and the app will not allow me to add the pictures.Scanning assets doesnt work on Android.

7. Won't let me upload pictures to notes saying "not all functionality will be available without requested permissions" even though I've allowed all permissions.

8. This is awful and renders the app useless.Last update broke permissions.

9. The app tells me that without the permissions, the functionality of the app will not work properly.

10. Spend more time trying to log in than actually doing the work.

11. If anything, there should be MORE people answering the phones...Horrible. Very confusing on first time user.

1. Fix ServiceChannel Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ServiceChannel: Restarting the app will resolve most errors.
2. Update the ServiceChannel App. Here is how:
   1. On Android goto PlayStore » Search for "ServiceChannel" » Open ServiceChannel » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ServiceChannel » click "UPDATE".
3. Clear ServiceChannel app cache: Clearing cached data will force your app to retrieve the latest data directly from ServiceChannel servers.
   1. On Android, goto Settings » Apps » Select "ServiceChannel" » click Storage » click "Clear Cache".
4. Check ServiceChannel app permissions. If any of these permissions required to use your device's features are disenabled, ServiceChannel might not work.
5. Uninstall and reinstall ServiceChannel. If nothing else has worked, completely uninstall ServiceChannel then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ServiceChannel not working

2. Fix ServiceChannel Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ServiceChannel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ServiceChannel not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ServiceChannel may not be able to connect to the Internet when running in the background.