Contact SDCCU Customer Service

Why should I report an Issue with SDCCU?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SDCCU to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The SDCCU mobile banking is a secure way to access your SDCCU accounts and make deposits anytime, anywhere using your mobile phone.

2. You can check balances, transfer funds, pay bills and much more.

1. It doesn't matter whether you do the front or back side of the check firstWorst mobile banking experience I've ever seen! I have been continuously more and more frustrated with your "convenient mobile banking." First, the Android app has not received an update in over 3 years.

2. Speaking of uploading checks, the next time the app snaps a clear photo and doesn't distort it - is the app compressing the image, or formatting it? Nobody knows! - to a point where it's unrecognizable and unusable will be the first.

3. Other items aren't particularly clear, like the "location" button, whose purpose isn't clear until you click on it (it launches a browser and takes you to the 'branch and ATM locations' page of their website).Huge lag time when processing requests, whether it be looking at account balances or uploading checks.

4. Second, 80% of the time I try to get into the app, there is an "unknown error." Lastly, I was able to get in my truck, drive to the bank, and deposit a check more quickly than I could get into the app to do a mobile deposit.

5. Wish I would have waited until forced to switch.My first attempt at an online check deposit did not work, and was met with an unhelpful and nondescript error message.

6. I live out of state and can't deposit my checks! Time to switch banks...Attempting to do a mobile deposit and the camera keeps screwing up.

7. I have ALWAYS gotten an error, every time I've tried the last several years to do mobile deposit.

8. Followed the instructions to setup fast balances, the only function I use frequently and there is no way to add a device and it doesn't show the device I have setup on the text banking section.

9. The UI offers some improvements compared to the "old" SDCCU app, like showing all elements of the check deposit process on one screen.

10. The first thing I tried to do was print a transaction record and it would load the print preview but not allow me to print it.

11. If you are using the platform from a mobile device at slow, choppy, and crashes.

1. Fix SDCCU Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SDCCU: Restarting the app will resolve most errors.
2. Update the SDCCU App. Here is how:
   1. On Android goto PlayStore » Search for "SDCCU" » Open SDCCU » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SDCCU » click "UPDATE".
3. Clear SDCCU app cache: Clearing cached data will force your app to retrieve the latest data directly from SDCCU servers.
   1. On Android, goto Settings » Apps » Select "SDCCU" » click Storage » click "Clear Cache".
4. Check SDCCU app permissions. If any of these permissions required to use your device's features are disenabled, SDCCU might not work.
5. Uninstall and reinstall SDCCU. If nothing else has worked, completely uninstall SDCCU then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SDCCU not working

2. Fix SDCCU Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SDCCU be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SDCCU not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SDCCU may not be able to connect to the Internet when running in the background.