Contact SC Customer Service

Why should I report an Issue with SC Mobile Botswana?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Standard Chartered Bank PLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Start mobile banking where you can transfer funds or access and complete most of the service needs that would typically require you to visit a branch.

2. SC Mobile enables you to track the progress of your banking services that you would normally need to action from our branch.

3. You are about to start an amazing digital banking experience right from the comfort of your mobile.

4. What’s more, you can use your SC Mobile for other daily transactions such as airtime and data bundle purchases, mobile money transfers and other utility payments.

5. SC Mobile offers you all the benefits of owning these account types which are available in multiple currencies.

6. With SC Mobile, you have the power of banking in your palm.

7. You can transfer funds to accounts within Standard Chartered Bank and to other local and international destination accounts.

8. SC Mobile allows you to see, move and manage your finances anytime, anywhere.

9. Avoid the queues and enjoy the convenience of banking everywhere.

10. Download our app and start opening a new bank account.

11. It only takes up to 10 minutes to open a Current, Savings or a Fixed Deposit account.

1. The only hiccup I have with it is the apply for products feature, I wish they can make it I such a way that I can just upload my compliance documents when applying for products such as fixed deposit account instead of goin to the bank.

2. Firstly it doesn't open my camera ,the scanning page remains black until the app prompts me that "the Scan session is expired I should retry scanning" .

3. Manually scanning is successful but then on the image review page the "Use this Image" button is dead ,doesn't work .

4. I want to close one of my accounts, but none of the accounts I have with the bank show up in the options, meaning I cannot close the account.

5. If the bank is paying staff for this function their money would be better spent developing an automated bot.The app has been down for 2 weeks.

6. I try scanning again, it does the same thing twice with 1 minute and something seconds intervals before it actually prompts me to scan the ID Manually.

7. The app is not seamlessly smooth which is going to need a lot of work, plus it tends to just buffer and show a white screen at times for absolutely no reason.

8. Anyways, the app is really good & I can confidently recommend it.✨The app is a bit average for a banking app.. The interface was a well thought out idea and it makes it easier to navigate.

9. The app has a secure mailbox facility but this appears to serve no purpose other than to direct you to visit your nearest branch.

10. I have three accounts with the bank but can only transact on two.

11. I messaged the bank in-app several weeks ago, and I am yet to receive a response.

1. Fix SC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SC: Restarting the app will resolve most errors.
2. Update the SC App. Here is how:
   1. On Android goto PlayStore » Search for "SC" » Open SC Mobile Botswana » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SC » click "UPDATE".
3. Clear SC Mobile Botswana app cache: Clearing cached data will force your app to retrieve the latest data directly from SC servers.
   1. On Android, goto Settings » Apps » Select "SC Mobile Botswana" » click Storage » click "Clear Cache".
4. Check SC app permissions. If any of these permissions required to use your device's features are disenabled, SC might not work.
5. Uninstall and reinstall SC. If nothing else has worked, completely uninstall SC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SC not working

2. Fix SC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SC may not be able to connect to the Internet when running in the background.