Published by Samourai

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Sentinel?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. 2+yrs since update, new version has been in testing for a VERY long time.Great app to watch Trezor bitcoin balance, if only it did not require uninstall & reinstall every couple of days.

2. Would be nice if there was a way to sync UTXO labels with Samourai / electrumDO NOT DOWNLOAD THIS OR ANY OF THESE GUYS WALLETS!!! THEY STOLEN THE BITCOIN OUT OF MINE!!! I have also report their app (Samouri Wallet) to Google (Nothing done about it) where you can't review it as they still have it under "Early access" so your reviews go straight to them instead of the public eye.

3. No real risk too which is great (except the possible loss of privacy since Samurai will be able to see all your transactions/balances since you shared the xpubs - but that happens with any watch-only wallet).

4. I would have never released this garbage with my name on it.Tried it with Trezor wallet - got some strange value that doesn't match actual or received balance.

5. All transactions sent from my wallet show as sent, except the last one still shows a balance that is no longer there.

6. It works great, you can see balances of each of your wallets, as well as the totals and the fiat equivalents.

7. I expect to get the option tapping on holding on it but nothing happens.Sentinel makes tracking my wallets easy and rather enjoyable.

8. 5 stars.This app shows a positive balance for an empty UTXO.

9. It also will show 0 balance on valid OTXOs for very old transactions.

10. STAY WELL AWAY FROM THEM, ABSOLUTE SCAMMERS!!!!Normally this is a good enough app but since this last update the app won't even start.

11. It's not perfect, but no other dev out there is doing things purely for the sake of bitcoin these days.

Steps to Troubleshoot & Fix Sentinel Issues

1. Fix Sentinel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Sentinel: Restarting the app will resolve most errors.
  2. Update the Sentinel App. Here is how:
    1. On Android goto PlayStore » Search for "Sentinel" » Open Sentinel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sentinel » click "UPDATE".
  3. Clear Sentinel app cache: Clearing cached data will force your app to retrieve the latest data directly from Sentinel servers.
    1. On Android, goto Settings » Apps » Select "Sentinel" » click Storage » click "Clear Cache".
  4. Check Sentinel app permissions. If any of these permissions required to use your device's features are disenabled, Sentinel might not work.
  5. Uninstall and reinstall Sentinel. If nothing else has worked, completely uninstall Sentinel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Sentinel not working


2. Fix Sentinel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Sentinel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Sentinel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Sentinel may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!