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1. Side note, never should have gotten a loan because it's a painful reminder that I didn't finish the degree and I didn't even take a big loan but at this rate it will be decades before I am able to pay it off.This app has locked me out multiple times, forced me to change my password and some how charged an account that had been dead for years instead of the one they had been charging.

2. Tried it multiple times making sure I typed everything correctly and still got the same message.App was great when I first started using it and now when I try to login it always says my password is incorrect so then I change it and try to login just for the same message to pop up.

3. I have to keep on deleting it because it does not recognize my username and password even tho it is correct! I have to go onto my computer more often now just to make a payment on my student loans because this keeps happening.

4. I have been trying to log in since last year to complete payments, but every time it says my password is invalid.

5. I initially thought I had the wrong username or password but then tried on my computer and it worked fine.

6. I'm also having issues where it says the password is incorrect yet i can log into the website with it just fine.

7. It asks for fingerprint auth but doesn't detect it but then says it can't detect the face which it shouldn't need a face detection.

8. Then I tried the app and all I got a message saying the username or password is incorrect.

9. I keep my username and password written down and it keeps saying its wrong.

10. And not to mention, i didnt know the loans when you need to have multiple each year the payments are seperate.

11. I have changed my password multiple times, and I know for a fact that the password is correct, but of course it still doesn't let me log in.

1. Fix Sallie Mae Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sallie Mae: Restarting the app will resolve most errors.
2. Update the Sallie Mae App. Here is how:
   1. On Android goto PlayStore » Search for "Sallie Mae" » Open Sallie Mae » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sallie Mae » click "UPDATE".
3. Clear Sallie Mae app cache: Clearing cached data will force your app to retrieve the latest data directly from Sallie Mae servers.
   1. On Android, goto Settings » Apps » Select "Sallie Mae" » click Storage » click "Clear Cache".
4. Check Sallie Mae app permissions. If any of these permissions required to use your device's features are disenabled, Sallie Mae might not work.
5. Uninstall and reinstall Sallie Mae. If nothing else has worked, completely uninstall Sallie Mae then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sallie Mae not working

2. Fix Sallie Mae Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sallie Mae be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sallie Mae not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sallie Mae may not be able to connect to the Internet when running in the background.