Contact Sallie Mae Customer Service

Why should I report an Issue with Sallie Mae?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Sallie Mae to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Sallie Mae Bank and Fair Isaac do not provide “credit repair” services or advice or assistance regarding “rebuilding” or “improving” your credit record, credit history, or credit rating.

2. The FICO® Score provided to you is the FICO® Score 8 based on TransUnion data and is the same score that Sallie Mae uses, along with other information, to manage your account.

3. Borrowers and cosigners who have available FICO® Score and a Sallie Mae loan with current balance greater than $0, may receive their score quarterly after first disbursement of their loan.

4. Sallie Mae and Fair Isaac are not credit repair organizations as defined under federal or state law, including the Credit Repair Organizations Act.

5. Sallie Mae, the Sallie Mae logo, and other Sallie Mae names and logos are service marks or registered service marks of Sallie Mae Bank.

6. SALLIE MAE RESERVES THE RIGHT TO MODIFY OR DISCONTINUE PRODUCTS, SERVICES, AND BENEFITS AT ANY TIME WITHOUT NOTICE. CHECK SALLIEMAE.

7. FICO® is a registered trademark of the Fair Isaac Corporation in the United States and other countries.

8. Note: To manage your Sallie Mae savings accounts, download the Sallie Mae Banking mobile app.

9. Sign in securely with your Sallie Mae username and password or with your fingerprint.

10. You can also set up and manage automatic loan payments from your bank account, right from the app.

11. FICO® Scores and associated educational content are provided solely for your own non-commercial personal review use and benefit.

1. Side note, never should have gotten a loan because it's a painful reminder that I didn't finish the degree and I didn't even take a big loan but at this rate it will be decades before I am able to pay it off.This app has locked me out multiple times, forced me to change my password and some how charged an account that had been dead for years instead of the one they had been charging.

2. Tried it multiple times making sure I typed everything correctly and still got the same message.App was great when I first started using it and now when I try to login it always says my password is incorrect so then I change it and try to login just for the same message to pop up.

3. I have to keep on deleting it because it does not recognize my username and password even tho it is correct! I have to go onto my computer more often now just to make a payment on my student loans because this keeps happening.

4. I have been trying to log in since last year to complete payments, but every time it says my password is invalid.

5. I initially thought I had the wrong username or password but then tried on my computer and it worked fine.

6. I'm also having issues where it says the password is incorrect yet i can log into the website with it just fine.

7. It asks for fingerprint auth but doesn't detect it but then says it can't detect the face which it shouldn't need a face detection.

8. Then I tried the app and all I got a message saying the username or password is incorrect.

9. I keep my username and password written down and it keeps saying its wrong.

10. And not to mention, i didnt know the loans when you need to have multiple each year the payments are seperate.

11. I have changed my password multiple times, and I know for a fact that the password is correct, but of course it still doesn't let me log in.

1. Fix Sallie Mae Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Sallie Mae: Restarting the app will resolve most errors.
2. Update the Sallie Mae App. Here is how:
   1. On Android goto PlayStore » Search for "Sallie Mae" » Open Sallie Mae » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Sallie Mae » click "UPDATE".
3. Clear Sallie Mae app cache: Clearing cached data will force your app to retrieve the latest data directly from Sallie Mae servers.
   1. On Android, goto Settings » Apps » Select "Sallie Mae" » click Storage » click "Clear Cache".
4. Check Sallie Mae app permissions. If any of these permissions required to use your device's features are disenabled, Sallie Mae might not work.
5. Uninstall and reinstall Sallie Mae. If nothing else has worked, completely uninstall Sallie Mae then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Sallie Mae not working

2. Fix Sallie Mae Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Sallie Mae be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Sallie Mae not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Sallie Mae may not be able to connect to the Internet when running in the background.