Contact Ryde Customer Service

Why should I report an Issue with Ryde - Always nearby?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ryde-Technology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Forget traffic jams or wasting time waiting for a tram or a bus. It's that easy.

2. A practical, fun and environmentally friendly transport solution to take you from A to B.

3. Simply find a scooter nearby, unlock, and drive to your destination.

4. Whether you have feedback or have a business proposition, we'd love to hear from you.

5. Want to get in contact with us?

6. Visit us at or send us an email via support@ryde-technology. com.

1. Seriously? I just confirmed my account couple seconds ago with secured bank connection to add my bank card as payment option and made one successful payment already? Also why you need 24/7 location access for " unaccessible areas in the map?" when location is only needed during ride?The ryde app gps is terrible.

2. Bought Ryde Pass for 3.9€, and then went to unlock ride, the app demanded "New account verification payment" of 3€.

3. Update: sometimes scooters break down like they do with other companies, thankfully the customer service at ryde is top tier! So if there's an issue the problem has been efficiently resolved.

4. The app should automatically end ride after 5 minutes of standstill or 5 minutes it disconnects from Bluetooth.Purchased day pass (3,9€ discounted.

5. Chose a day pass as seemed more than reasonable on both myn and my daughters and when billed it was an extortionate amount, several different amounts totalling nearly £80.

6. On top of that, the customer service is saying I was in that other town, yet somehow a minute after the purchase, I was in my home town riding a scooter.

7. The app does not cancel your ryde if you go out of the app and don't use the scooter for an extended period of time.

8. The first time my day pass finished and they started charging for a new one.

9. Thank you ryde staff you rule ❣️I'd love to have the possibility to add multiple payment cards to the app.

10. Then, it asks to pay 50 kr before the first time, so it makes it very unfriendly for just a one time use one a tourism day.Edit: Contacted their support on email, and after some back and forth, they refunded me the 3€.

11. If I had known the amount of charges other than the pass I certainly wouldn't have used.

1. Fix Ryde Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Ryde: Restarting the app will resolve most errors.
2. Update the Ryde App. Here is how:
   1. On Android goto PlayStore » Search for "Ryde" » Open Ryde - Always nearby » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Ryde » click "UPDATE".
3. Clear Ryde - Always nearby app cache: Clearing cached data will force your app to retrieve the latest data directly from Ryde servers.
   1. On Android, goto Settings » Apps » Select "Ryde - Always nearby" » click Storage » click "Clear Cache".
4. Check Ryde app permissions. If any of these permissions required to use your device's features are disenabled, Ryde might not work.
5. Uninstall and reinstall Ryde. If nothing else has worked, completely uninstall Ryde then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Ryde not working

2. Fix Ryde Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Ryde be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Ryde not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Ryde may not be able to connect to the Internet when running in the background.