Published by US Department of Veterans Affairs (VA) on Aug 30, 2024

contact VA Rx Refill Chat with our AI-based VA Rx Refill Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with VA Rx Refill?



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Why chat with our AI VA Rx Refill Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of VA Rx Refill.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The Veterans Home I am in won't even try to order them now, telling me to buy them myself, despite being 100% service connected and paying for Medicaid Part B.My phone number changed and I've been trying for months to update my information, going so far as sitting in the IT office at the VAMC Cincinnati with a rep.

2. I always check to remember browser but it never does.Extremely important prescription for catheters took two weeks from submitting to actual fill date and another four days to be shipped leaving me frantically searching for a way to buy them myself.

3. It definitely makes ordering your refills a lot easier plus you can check on a refills current status if you haven't received it after a few days.Not sure why anyone would down-rate this app.

4. Type "Veteran" or "Vet" into the search box of Google Play Store for Microsoft/Android users or the App Store for apple users.They have 100% broke this app with all the authentication methods.

5. As a matter of fact, if you decide to go this route, be sure to check out all the apps that are available for Veterans.

6. Most apps are but glorified shortcuts to an end game and this is one of them for sure.the app can be very handy, but every couple of years or so, they keep changing the way you log in.

7. There's quite a lot of information in given boxes so multi or dual colors should probably have been used to assist the user with discriminating data.

8. It does exactly what the website does but faster, especially in low-signal cell coverage even compared to trying to use a browser.

9. Please fix this so I an order my meds.It's great if you just need to re-order meds.

10. SSDD.using this app makes ordering my medicine so much quicker and easier.

11. I would like to have a way to renew script for meds as well without having to change from one app to another.

Steps to Troubleshoot & Fix VA Rx Refill Issues

1. Fix VA Rx Refill Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VA Rx Refill: Restarting the app will resolve most errors.
  2. Update the VA Rx Refill App. Here is how:
    1. On Android goto PlayStore » Search for "VA Rx Refill" » Open VA Rx Refill » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VA Rx Refill » click "UPDATE".
  3. Clear VA Rx Refill app cache: Clearing cached data will force your app to retrieve the latest data directly from VA Rx Refill servers.
    1. On Android, goto Settings » Apps » Select "VA Rx Refill" » click Storage » click "Clear Cache".
  4. Check VA Rx Refill app permissions. If any of these permissions required to use your device's features are disenabled, VA Rx Refill might not work.
  5. Uninstall and reinstall VA Rx Refill. If nothing else has worked, completely uninstall VA Rx Refill then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VA Rx Refill not working


2. Fix VA Rx Refill Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VA Rx Refill be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VA Rx Refill not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VA Rx Refill may not be able to connect to the Internet when running in the background.

Reported Issues

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