Contact RideRTC Customer Service

Why should I report an Issue with RideRTC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RTC of Southern Nevada to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. RideRTC is the easy way to buy transit passes, plan your trip, and access customer service--right from your phone!

2. Introducing RideRTC, the all-in-one transit app for Southern Nevada residents and visitors.

3. RideRTC is a complete transit tool.

4. The app is easy to setup and use--you'll never buy a paper ticket again.

1. Just buy the ticket you need, hop on to a bus, scan, and ride! Some complaints are that it's aesthetically very dated, it doesn't recommend lines to take to get from point A to B, automatic log off cannot be disabled, features of Transit (3rd party) is not integrated in anyway, and (though more a complaint to RTC's system in general) commuting prices to the Strip area from a residential area can baffle locals.The whole system is screwed up.

2. but as i said i cant even load the app it only shows up a blue screen and and ive made sure it needed an update nope nothing ive uninstalled alot and restart my phoneWorks best with the My Bus Transit App for planning trips.

3. Love being able to purchase a pass in the app - scan from phone and i don't have to keep track of a tiny piece of paper.

4. The whole ride experience has been largely negative, with off time bus arrivals, reroute inconveniences, and traffic that only makes a "short" ride feel arduous.

5. This has caused me to miss several buses because I haven't been able to scan my pass to board.

6. i cant even get pass a blank blue screen and thats all the app does for minutes and never loads.

7. The Transit app it directs you to for scedules is reliable IF you know how to use it properly.I just used the "tap and go" feature today for the first time because it notified me i could use it for single fare one way ride($2).

8. The display at the front of the bus barely said what the next stop is and the speaker telling the stop was too quiet.The app itself is functional, you can buy the passes you need and utilize them (sometimes).

9. So i put the two dollars aside on the app and when i scan to get in it took the money but also said something like "low funds" on the screen.

10. I truly hope that any changes made in the future will only expand upon the great features of this app.For those who have trouble w/ the scanners.

11. Give yourself a 2-3 hour window when planning a route....I have used many apps in my life, but hve to say that the RideRTC app is one of the cleanest, best functioning, and easy to use apps I have ever had.

1. Fix RideRTC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RideRTC: Restarting the app will resolve most errors.
2. Update the RideRTC App. Here is how:
   1. On Android goto PlayStore » Search for "RideRTC" » Open RideRTC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RideRTC » click "UPDATE".
3. Clear RideRTC app cache: Clearing cached data will force your app to retrieve the latest data directly from RideRTC servers.
   1. On Android, goto Settings » Apps » Select "RideRTC" » click Storage » click "Clear Cache".
4. Check RideRTC app permissions. If any of these permissions required to use your device's features are disenabled, RideRTC might not work.
5. Uninstall and reinstall RideRTC. If nothing else has worked, completely uninstall RideRTC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RideRTC not working

2. Fix RideRTC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RideRTC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RideRTC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RideRTC may not be able to connect to the Internet when running in the background.