Contact GO Customer Service

Why should I report an Issue with GO:LIVECAST?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Roland Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. This hardware/app combo is a fully featured streaming studio that lets you mix sound, display titles, play media, trigger sound effects, and more—without needing a computer or costly dedicated A/V gear.

2. Although it’s easy to stream live content with your smartphone, but making your broadcasts look professional takes more effort.

3. That’s why you need GO:LIVECAST, the simple and affordable way to bring superior production values to your webcasting.

4. With just the GO:LIVECAST hardware, companion app, and your smartphone, you have all the tools you need to present engaging live web shows that will rival the most advanced creators on social media.

1. Was looking forward to using this.Why can't the android version of the app livestream in a horizontal orientation? It can with the iPhone version, but the "start streaming" button doesn't exist when in horizontal mode on a galaxy S9 android phone.

2. The user interface doesn't fit my Android phones and I checked to see if and they are supported but oh my! Someone at Roland dropped this project like a stone!The worst purchase I have ever made from a Roland product.

3. Might be worth it if Roland put some desirable content in the app and not just a bunch of cheesy applause and laugh tracks that make your stream sound like a 80's sitcom.

4. Keyboards drum machines etc etc... the app is trash meaning limited.. I am waiting for an update before I attempt to use it again and I feel I should have returned the product.

5. Initially worked ok for just record mode (no live broadcast) which I did once and then it would not record and the keys on the unit stopped responding too.

6. Pretty disappointing.i have to connected go:livecast to my phone, and after about one minute my phone go to restart.

7. Pretty terrible, the ui is not intuitive, the hardware requires an external power source ,not provided, which doesn't make it very mobile.

8. my phone is samsung galaxy note 10+.

9. Basically you're paying for a sound card for your phone.

10. i change phone to galaxy a53.

11. After buying 2 smartphones, discovered it will not work without the correct chipset, and IOS 11Totally unless software.

1. Fix GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart GO: Restarting the app will resolve most errors.
2. Update the GO App. Here is how:
   1. On Android goto PlayStore » Search for "GO" » Open GO:LIVECAST » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GO » click "UPDATE".
3. Clear GO:LIVECAST app cache: Clearing cached data will force your app to retrieve the latest data directly from GO servers.
   1. On Android, goto Settings » Apps » Select "GO:LIVECAST" » click Storage » click "Clear Cache".
4. Check GO app permissions. If any of these permissions required to use your device's features are disenabled, GO might not work.
5. Uninstall and reinstall GO. If nothing else has worked, completely uninstall GO then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing GO not working

2. Fix GO Server issues & Internet Connection

1. Check network connection: An unstable Internet will make GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to GO not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, GO may not be able to connect to the Internet when running in the background.