Contact Goolink Customer Service for Support

Guides: Contact Support Delete Account/App

Published by Goolink

Report an issue with Goolink.

Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Slower. Best for resolving account issues.

Chat with our AppContacter AI Support

Faster. Great for pressing issues and self assistance.

Why should I report an Issue with Goolink?

AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
Pulling issues faced by users like you is a good way to draw attention of Goolink to your problem using the strength of crowds.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Goolink Customer Insights

1. After reading all the other bad reviews where Atcloud has all of a sudden stop working unless you are in the same building as CCTV and goolink want you to pay for a subscription I tried goolink as it is suppose to be free with advertising... guess what they lied!! Do not use anything from this app designer as they clearly cannot be trusted! I have 3 other friends that have had the same happen.

2. Damn poor apps.This used to work both on wifi and 4G, then slowly started to have issues with 4G connection and now it doesnt connect via 4G anymore.

3. Not sure if it's the OS (been running version 10 for some time in beta and final) or because I have the Essential PH1 phone (which works with all apps I had previously with my LG) but it's never worked.

4. It always says "device is offline(-2)" And my friend from another country can't seem to connect to my cameras too.

5. Switched back to atcloud and no issue until they stop atcloud working that is.Complete waste of time.

6. I am stuck up and want to change the app.Can anyone please help?? I can't connect with my camera when I am outside or when I'm using data.

7. How do I get it to connect when I'm not connected to WiFi? You can almost never connect on 4G.

8. It only works when my phone is connected to the house wifi .

9. Anyways ur reply awaited also restarted device but nothing happening .The worst cctv app I have ever encountered.

10. Any ideas?This app take long time to connect while outside.

11. works ok via wifi.Not working on Android 10.

Steps to Troubleshoot & Fix Goolink Issues

1. Fix Goolink Not Working/Crashes/Errors/Unresponsive & Black/White screen:

Restart Goolink: Restarting the app will resolve most errors.
Update the Goolink App. Here is how:
1. On Android goto PlayStore » Search for "Goolink" » Open Goolink » click "Update".
2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Goolink » click "UPDATE".
Clear Goolink app cache: Clearing cached data will force your app to retrieve the latest data directly from Goolink servers.
1. On Android, goto Settings » Apps » Select "Goolink" » click Storage » click "Clear Cache".

Check Goolink app permissions. If any of these permissions required to use your device's features are disenabled, Goolink might not work.

Uninstall and reinstall Goolink. If nothing else has worked, completely uninstall Goolink then reinstall.

Restart your device. Last, restarting your device can often clear most problems causing Goolink not working

2. Fix Goolink Server issues & Internet Connection

Check network connection: An unstable Internet will make Goolink be unable to connect to it's servers. Ensure your wi-fi is working then restart app.

Disable VPN: VPN can cause connection errors and lead to Goolink not working. Make sure all VPNs are off

Enable background data: When Background data is turned off, Goolink may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

Please check my cloud connection for cctv user name reyn1956 wh1536aa95

— by Reynaldo Argal 9 months ago

I am no longer able to view my cameras over the internet. The error is No forwarding server! (5000). Please advise.

— by Graham 9 months ago

Preciso renovar meu plano $4.90.

— by Ricardo Rodrigues 10 months ago

I purchased a 3 year subscription following the link in the app, waited several days to see if it would work but it has not. I have tried to get help by email and through the app but no reply. I then tried to get a subscription using the website and that one finally went through after waiting several more days. When I check the app it shows just one year subscription so please refund the 3 year at $9.90 My other email is rumrunner454@redacted
Mike McEntire
device : homenew jr28887c14

— by Mike MCENTIRE 11 months ago

I received a message stating my subscription was about to expire so I followed the link to renew and purchased a 3 year subscription. Charge went through and followed the instructions to reboot device (cell phone) and restart the app. This did not work so I have been trying to get help by emailing you and in app feedback with no reply. I tried and purchase the 1 year subscription in case there was a problem with the other 3 year purchase. Again it said to restart device (cell phone) and app still does not work. Everything was working fine up till then. Please help Mike

— by Mike MCENTIRE 11 months ago

Goolink online CCTV camera

— by Muhammad Usman 1 year ago

Hello Team, I am unable to see anything on CCTV camera while using this app on mobile data

— by Harbakash singh 1 year ago

I have paid my suscription and cannot se my cameras online

— by Luis Figueroa colon 1 year ago

I have paid for 3 years subscription but I can’t view TopsView App outside my own home. Please help. Thanks Steve.

— by StephenMay 1 year ago

ch210e92af

— by hassen sleman kindeye 1 year ago

Why My gid doesn't exist

— by min lu 2 years ago

my dvr is not online for cloud for mobile application
system version : DVR-G016N-EC 2.0.0415.1
release date : 15-04-2016 15:52:40
web version : 2.0.0.32
mac add : 00:03:4A:E2:4B:87
serial number : CH22121A42
cloud server : http://www.yunyis.com

plz resolve my problem

— by muhammad omer 2 years ago

tenho um dvr mas ele expirou nao consigo mas monitorar minhas cameras gostaria de saber se tem como arrumar, se nao vou ter que abandonar esse dvr e vou comprar so cameras ips

— by Fabio 2 years ago

I buy the one year online package yesterday but now still can't online use my handphone to watch it...GID= av1097e95e2

— by Tang tung yaw 2 years ago

Hi, i am looking to be online my nvr and Getting Massage Device not exist

— by Karan Pathania 2 years ago

Remove subscription

— by Denis 2 years ago

ch210e92af
Cancel Subscription

— by hassen sleman kindeye 2 years ago

ch210e92af not working mobile data

— by hassen sleman kindeye 2 years ago

How Do Subscription Goolink.

— by Ranayusaf 2 years ago

ch210e92af cancel subscripition

— by hassen sleman kindeye 2 years ago

Nao estou consiguindo renovar minha assinatura do app goolink das cameras. tenho varias clientes inscritos. 022 999417696

— by sandro 2 years ago

Cancel pay pal ch210e92af

— by hassen sleman kindeye 2 years ago

Cancel Subscription ch210e92af

— by hassen sleman kindeye 2 years ago

Please cancel subscription for jr242f2fa9
Thanks

— by Gabi 2 years ago

ch210e92af
cancel subscription

— by hassen sleman kindeye 2 years ago

ch210e92af cancel subscription

— by hassen sleman kindeye 2 years ago

Ch210e92af please advice I need to cancelled option subscriptions from application

— by hassen sleman kindeye 2 years ago

Ch210e92af not working data.please

— by hassen sleman kindeye 2 years ago

Ads cannot views video

— by Sunil 2 years ago

SERVICE STATUS EXPIRED

— by ali nizar 2 years ago

Ch210e92af not working data

— by hassen sleman kindeye 2 years ago

ch210e92af

— by hassen sleman 2 years ago

ch210e92af
Please cancel subscription

— by hassen sleman 2 years ago

I have paid for my dvr 3 yrs 9.9 $ but its still in expired mode

— by Amjasleem 3 years ago

please cancel cloud service for Device GID/UID: jr20f73344

— by Jasper Jonker 3 years ago

Dear Concern,
We are using your goolink app for our camera. Recently we have purchased a Mi TV stick. When search on google play store on Mi TV we couldn't found your app. Do you have any other similar app that I can install on my android TV?

Please suggest me, we are waiting for your reply.

Regards,
Amir
South Africa

— by Amir 3 years ago

Hi i dont know the app dont work with the 3g and 4g or external wifi.. but only internal wifi. Today i maked a subscribe of the cloud but nothing changed any solution please?

— by Livio 3 years ago

Ho effettuato il pagamento di $ 4.99 per il rinnovo del servizio cloud. Non è stato ancora attivato

— by Raffaele 3 years ago

4110

— by Beta Adrian 3 years ago

bv403b2876 cloud is not working, please help me?

— by Yalcin AKIN - COMPUTER 3 years ago

3 años, y necesito saber, cuantos celulares se pueden conectar.

— by John Bodaleo 3 years ago

how to pay coud my cttv

— by yusri 3 years ago

I cannot view my cctv

— by SRI MAJU TMS TRADING 3 years ago

please advice I need to cancelled option subscriptions from application

— by omar 3 years ago

I paid 4.90 usd for 1 year subscription. But I cant see online my dvr. Pls help me

— by Niyas 3 years ago

I paid 9,9$ because servis status was expired. But I can' t watch by internet.

— by Zeljko 3 years ago

Please advice how can I buy goolink cloud service plan for 3 years.i tried to pay but billing page not working ? Also I don't have zip code

— by Lamine 3 years ago

You May Like Show all →

FLV HD MP4 Video Player

ستوريات انستا شاشة سوداء

Vinkle.ai

Beat.ly Lite

Remove Logo From Video

VLC

Add Background Audio to Video Video Audio Replace

Add Fancy Text on Video

Graffiti Unlimited

SWF Player

YouTube

Likee

Screen Recorder

µTorrent

PLAYit-All in One Video Player

Google TV

Dubsmash

YouTube Studio

VLC

Screen Recorder

More from the developer

IP doorbell

V9