Published by RiyadBank

contact EZTransfer Chat with our AI-based EZTransfer Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with EZTransfer?



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Why chat with our AI EZTransfer Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of EZTransfer.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I wish through this app without queuing for long time at remittance centers.Very Useless application, we can't transaction any amount only balance we can view, but they put transaction and my beneficiary option it's not useful, I don't know we they given this option either make it as useful or else remove itI keep enter my username and password and app keep telling me it's wrong! But when i try the same information on ryiad app it logged in normally.

2. When I click on forgot password.....the app hanged / crashed.Its not working on MYPAY salary account when i get call and she asked to enter iqama number, after entering number she says there is no active card and call get disconnected.

3. And now there is also the problem that this application does not open in the mobile phoneExcellent app for remittance Excellent app for sending money in mins to my family, as a Mypay customer of Riyad bank I am very much happy to use this product.

4. I tried my Riyadonline username and Password, it says wrong loginid or Password.

5. But i can check balance in the app but couldn't add beneficiariesNot able to register new user, as getting message that user already exist.

6. When I tried to register for EZ Transfer, it says you are already registered.

7. As well, trying to login with my current bank credentials, but nothing.The app doesn't work, period.

8. Please remove it from playstore, a complete waste of time.

9. In that field we can't right & we cant find any name in the list.

10. Money transfer app shouldn't be like this.

11. This is not an app rather than a joke!I am Riyad Online Customer.

Steps to Troubleshoot & Fix EZTransfer Issues

1. Fix EZTransfer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart EZTransfer: Restarting the app will resolve most errors.
  2. Update the EZTransfer App. Here is how:
    1. On Android goto PlayStore » Search for "EZTransfer" » Open EZTransfer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for EZTransfer » click "UPDATE".
  3. Clear EZTransfer app cache: Clearing cached data will force your app to retrieve the latest data directly from EZTransfer servers.
    1. On Android, goto Settings » Apps » Select "EZTransfer" » click Storage » click "Clear Cache".
  4. Check EZTransfer app permissions. If any of these permissions required to use your device's features are disenabled, EZTransfer might not work.
  5. Uninstall and reinstall EZTransfer. If nothing else has worked, completely uninstall EZTransfer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing EZTransfer not working


2. Fix EZTransfer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make EZTransfer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to EZTransfer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, EZTransfer may not be able to connect to the Internet when running in the background.

Reported Issues

No Issues reported yet. Be the first to report one!