Contact CommuteTracker Customer Service

Why should I report an Issue with CommuteTracker by RideAmigos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RideAmigos to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Dis­cov­er: Learn about com­muter in­cen­tives, re­wards pro­grams, chal­lenges and commute options avail­able through your em­ploy­er or re­gion­al net­work.

2. Fol­low the sim­ple steps to con­nect to the par­tic­i­pat­ing com­muter pro­gram from your em­ploy­er or re­gion and tell us about your typ­i­cal com­mute habits.

3. To par­tic­i­pate and earn re­wards and recog­ni­tion in com­muter pro­grams and chal­lenges, sim­ply open the app, and con­firm the trips.

4. Com­mute­Track­er by Ride­Ami­gos is the easy and fun way to con­nect to com­muter pro­grams and in­cen­tives from your em­ploy­er or re­gion!

5. Par­tic­i­pate in chal­lenges, earn com­muter in­cen­tives, and re­deem points for re­wards and ben­e­fits like emer­gency rides home.

6. Note: To use this app, you’ll need a free Con­nect PIN from a par­tic­i­pat­ing com­muter pro­gram pow­ered by Ride­Ami­gos.

7. With Com­mute­Track­er, all you need to do is join an avail­able net­work, tell us a lit­tle bit about your typ­i­cal com­mute and turn on your de­vice’s lo­ca­tion ser­vices.

8. With each al­ter­na­tive com­mute, you’ll see sav­ings, pos­i­tive im­pact, and progress to­ward great re­wards.

9. Track: Your com­mutes be­tween home and work are au­to­mat­i­cal­ly de­tect­ed or pre­dict­ed us­ing your mo­bile de­vice’s built in lo­ca­tion ser­vices and your usu­al sched­ule.

10. Then you’ll be ready to start track­ing and con­firm­ing trips and earn­ing re­wards!

11. Plan: Once you have discovered a commute option, use Commute Tracker Trip Planning to map your carpool, walking, bicycle, transit, or other route.

1. It also doesn't track your exact route, just the most direct route when you manually add in a commute, so if you take the long way it doesn't count it.Please explain why your app needs to check my location, even when I turn the deceptive in-app tracker "off." My location at 2AM (the last time this app accessed my location data, apparently) has nothing to do with my commute.

2. It also doesn't detect if I go out for a ride that isn't during my normal commute time even though it requires location services all the time.

3. Ultimately, I suspect that the benefits here are not worth either the hassle of remembering to revoke location permissions when I'm not using the app, or the extremely suspicious and uncomfortable background tracking if I just allow the app to have the access it wants.I miss Ride Report.

4. BUT that's the second app that consumes the most battery on my phone even if I'm on weekends 500 miles from home - should be trivial to detect that I'm not supposed to commute anytime soon !The logic of this app and challenge is very flawed.

5. It does not allow trip chaining - when I combine grocery shopping with my ride home it doesn't care and I don't get bragging rights.

6. It should really compare your commute to the average commute in the area.updated and now it doesn't work.

7. this app is basically the website except it drains your battery and poorly tracks you.App is fine, but you can only log commute trips.

8. Requires location services 24/7 and drains battery.

9. Why does it still automatically assume that I walked to work? The one time I took the bus it thought i drove.

10. There are no "rewards" available, however much I ride, I don't get additional "points," (which serve no purpose I can find).

11. This app only looks for movement during the window you normally start and end work, between stated start and end points.

1. Fix CommuteTracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CommuteTracker: Restarting the app will resolve most errors.
2. Update the CommuteTracker App. Here is how:
   1. On Android goto PlayStore » Search for "CommuteTracker" » Open CommuteTracker by RideAmigos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CommuteTracker » click "UPDATE".
3. Clear CommuteTracker by RideAmigos app cache: Clearing cached data will force your app to retrieve the latest data directly from CommuteTracker servers.
   1. On Android, goto Settings » Apps » Select "CommuteTracker by RideAmigos" » click Storage » click "Clear Cache".
4. Check CommuteTracker app permissions. If any of these permissions required to use your device's features are disenabled, CommuteTracker might not work.
5. Uninstall and reinstall CommuteTracker. If nothing else has worked, completely uninstall CommuteTracker then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CommuteTracker not working

2. Fix CommuteTracker Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CommuteTracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CommuteTracker not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CommuteTracker may not be able to connect to the Internet when running in the background.