Contact Reptile Buddy Customer Service

Why should I report an Issue with Reptile Buddy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Torfo to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Only feeding schedule stuff is limited in the free version, but worth exploring - I've used it for 3 animals now for going on a year and I love keeping track of feedings done especially, both for snakes and Geckos.

2. Might go back to tracking in a different way.Honestly if you're thinking of getting it and you are not a reptile breeder, I'd recommend getting a calendar or using your phones calendar to track your reptiles.

3. Just a thought, overall it's great!!I switched from Excel spreadsheets to Reptile Buddy to track my small family of four snakes, and it's been great.

4. Easy to use and keeps track of everything, I actually use it for fish breeding, although it is not what it's intended for, but it is so simple and useful.

5. I mainly use this to keep track of who ate, who's for sale, and breeding pairs... But there are so many more things you can do with it.

6. Plus you have to get their weird pro version which you can get free for a little while, plus it's unconventional how you get it.I switched over to this app a few months ago for recording and tracking my snakes.

7. Frustration is trying to look back farther than a few entries- looks as if nothing is there, so only keeping track of 3 or 4 entries (per pet).

8. And could really use a calendar for each of the breeding projects to make species specific notes of when to burmate, breed, separate, gestation, watch for eggs, etc.

9. I wish I could download or expand the graphs and maybe the dates were a little simpler and there's a couple bugs with date keeping but yeah.

10. I hope one day the devs keep expanding on it and make sections for other animals, or possibly a different app for different kinds of pets.

11. I recommend this app to anyone with reptiles especially those with multiple reptiles.Great app, def worth trying.

1. Fix Reptile Buddy Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Reptile Buddy: Restarting the app will resolve most errors.
2. Update the Reptile Buddy App. Here is how:
   1. On Android goto PlayStore » Search for "Reptile Buddy" » Open Reptile Buddy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Reptile Buddy » click "UPDATE".
3. Clear Reptile Buddy app cache: Clearing cached data will force your app to retrieve the latest data directly from Reptile Buddy servers.
   1. On Android, goto Settings » Apps » Select "Reptile Buddy" » click Storage » click "Clear Cache".
4. Check Reptile Buddy app permissions. If any of these permissions required to use your device's features are disenabled, Reptile Buddy might not work.
5. Uninstall and reinstall Reptile Buddy. If nothing else has worked, completely uninstall Reptile Buddy then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Reptile Buddy not working

2. Fix Reptile Buddy Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Reptile Buddy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Reptile Buddy not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Reptile Buddy may not be able to connect to the Internet when running in the background.