Contact Renfe Cercanias Customer Service

Why should I report an Issue with Renfe Cercanias?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Renfe Viajeros to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I now use Trainline which is a far better application in every way possible.I downloaded this app purely to take advantage of the free travel offer, but when trying to add my credit card details, it would not accept my password when I tried to set up the mobile payment code.

2. That is no longer true!Horrible!! The train times and some time the platform are not accurate frequently The "card" button tol load the card doesn't work.

3. DO NOT USE FOR BUYING TICKETS - about 50% of the time the ticket does not work and you are forced to pay for a second ticket at the station.

4. Worst train service.For some reason a lot of provinces are not show and it doesn't let me buy the government initiative for free MD travel "Abono Gratuito".

5. It pushes you out of the app The buy ticket frequently do mot work Honestly renfe do some updates and fire useless peopleNever worked for me.

6. They still state that the electronic tickets are not valid for travel and that you have to print a ticket at the station.

7. I will have to go ask how to get it at the counter...Not at all user friendly, often doesn't allow you to book trips to specific destinations, when it does, the journey times are ridiculous.

8. Buy a ticket at the station instead and save yourself a headache and massive levels of frustration.

9. The forgot password feature doesn't work.

10. Useless.Pathetic! It crashes when you want to top up a ticket.

11. It's a nightmare!In settings the "Contacless Card" is broken, the time tables are not always reliable.

1. Fix Renfe Cercanias Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Renfe Cercanias: Restarting the app will resolve most errors.
2. Update the Renfe Cercanias App. Here is how:
   1. On Android goto PlayStore » Search for "Renfe Cercanias" » Open Renfe Cercanias » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Renfe Cercanias » click "UPDATE".
3. Clear Renfe Cercanias app cache: Clearing cached data will force your app to retrieve the latest data directly from Renfe Cercanias servers.
   1. On Android, goto Settings » Apps » Select "Renfe Cercanias" » click Storage » click "Clear Cache".
4. Check Renfe Cercanias app permissions. If any of these permissions required to use your device's features are disenabled, Renfe Cercanias might not work.
5. Uninstall and reinstall Renfe Cercanias. If nothing else has worked, completely uninstall Renfe Cercanias then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Renfe Cercanias not working

2. Fix Renfe Cercanias Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Renfe Cercanias be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Renfe Cercanias not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Renfe Cercanias may not be able to connect to the Internet when running in the background.