Published by Relaxing Moments on Jul 14, 2024

Report an issue with Relaxing Candles.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Relaxing Candles?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Relaxing Moments to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Relaxing Candles image 1 contact Relaxing Candles image 2

About Relaxing Candles

1. These sounds will help you to enter in a paceful world, and to feel calm sensations. 🕯️A single candle with sound of rain and birds that will make you feel as if you were in the field. 🕯️The movement of two candles and the sound of the crickets will make you remember the village of your grandparents. 🕯️The candles in water and the sound of a bamboo fountain will make you feel at peace. 🕯️The candle and the wind where you can see how the wind affects the fire of the candle, of the best!

2. Take advantage and relax watching the fire move and listening to the different sounds.

3. You always wanted to light a candle and not run the risk of setting fire to your house?

4. Now you can enjoy four different animations of candles with different sounds.

5. Now you can save on candles, you just have to turn on your phone and you will not risk staining anything or leave burning.

6. The vision of fire in the dark is highly relaxing.

7. What are you waiting for to enjoy the tranquility of candlelight?

Relaxing Candles Customer Insights

1. You can enjoy feeling of burning candles during night time ..Low frame rate in video, cool appNice candle selection and good sounds.

2. Graphics not unusual.Very soothng and perfect for sleep and background noise.Horrible. Purposefully designed to make it nearly impossible to get out of the app.

3. UninstallVery good sleep app, just wish the sounds were louder.

4. Also a nice selection of candle videos and you can select the length.

5. Other than that it's Awesome!Nice for meditation and sleep.

6. I love this App.Landscape mode only, cannot see where to turn off annoying sound effects.

7. Thank you.Perfect for light offering practices.

8. Looking for a rememberance candle, this is not it.

9. Good extra features.

10. From windy, wet storm in the forest to relaxing in the sun on summers day.

11. Can be changed to fit any time or mood.

Steps to Troubleshoot & Fix Relaxing Candles Issues

1. Fix Relaxing Candles Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Relaxing Candles: Restarting the app will resolve most errors.
  2. Update the Relaxing Candles App. Here is how:
    1. On Android goto PlayStore » Search for "Relaxing Candles" » Open Relaxing Candles » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Relaxing Candles » click "UPDATE".
  3. Clear Relaxing Candles app cache: Clearing cached data will force your app to retrieve the latest data directly from Relaxing Candles servers.
    1. On Android, goto Settings » Apps » Select "Relaxing Candles" » click Storage » click "Clear Cache".
  4. Check Relaxing Candles app permissions. If any of these permissions required to use your device's features are disenabled, Relaxing Candles might not work.
  5. Uninstall and reinstall Relaxing Candles. If nothing else has worked, completely uninstall Relaxing Candles then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Relaxing Candles not working


2. Fix Relaxing Candles Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Relaxing Candles be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Relaxing Candles not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Relaxing Candles may not be able to connect to the Internet when running in the background.

Reported Issues