Contact ReachView Customer Service

Why should I report an Issue with ReachView?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Emlid to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Why not offer the full service, instead of a tinker toy you have to constantly worry about.The Emlid Reach RS(+) is an excellent product for the money, This is the controlling application, and is good, but the Samsung Galaxy S9+ phone doesn't properly work, as the application can't find the available devices.

2. That's okay, as this application is helpful, but not needed, as the Reach RS(+) has a web server, so the same functionality can be obtained by just opening the device address in any web browser (I use Chrome, on both the phone and PC.) I have only heard that the Samsung Galaxy S9 and S9+ have this problem, so I suspect any other android device (of at least operating system 5.1) would be fine.

3. I AM USING POINTMAN SOFTWARE WITH THE RS2 (WHICH REQUIRES THE REACH APP TO SET UP AND OPERATE) TO DESIGN UTILITY LAYOUTS, COLLECT UTILITY LOCATION DATA AND TO STAKE OUT UTILITIES AFTER THEY HAVE BEEN COLLECTED.

4. I WAS USING THE RS+ BUT THIS IS GOING TO BE A LOT BETTER NOT HAVING TO WAIT AS LONG FOR A FIX THAT WILL ALLOW SUB CENTIMETER GPS DATA COLLECTION.THE REALLY COOL THING IS IF YOU LOOSE YOUR FIX IT LITERALLY ONLY TAKES SECONDS TO REACQUIRE.Cannot get app to connect to RS2 on Google Pixel 3XL.

5. All it needs now are more coordinate systems and surveying tricks in the field like resecting and cogo then it'll be the best mobile device gps app ever.rs2 antenna showed blue solid which is mean its connected to a wifi.

6. It has some competition coming available soon, but as of now, it's the best ready-to-go item to do centimeter grade locating, without having to integrate your own hardwareI have just got reachrs+ survey kit x 2 base & rover .

7. In theory this is a great app but I wouldn't know as it doesn't seem to work with my hardware.A very easy to use and indeed useful app that mesh's seamlessly with the emlid reach rtk gps equipment.

8. This setup allows you to collect and create 3 dimensional representations of utilities or infrastructure cheaply,easily, efficiently.Won't connect for me either on the pixel 3 and I find the support documents online quite inadequate.

9. If you can make them function they are accurate, the app is very unstable as the core function that says it allThe Reach RS2 receivers are terrific game changers.

10. Coupled with the Rd 8100, Pointman app on a 2019 SAMSUNG tab A and a Verizon hotspot I am getting 7 millimeter horizontal and 1.2 centimeter vertical accuracy.

11. the thing is where did it connected to?!! and i cant excess its internal if there is connection between antenna and the unknown wifi!!! thank you.JUST RECEIVED THE RS2 SATURDAY.

1. Fix ReachView Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ReachView: Restarting the app will resolve most errors.
2. Update the ReachView App. Here is how:
   1. On Android goto PlayStore » Search for "ReachView" » Open ReachView » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ReachView » click "UPDATE".
3. Clear ReachView app cache: Clearing cached data will force your app to retrieve the latest data directly from ReachView servers.
   1. On Android, goto Settings » Apps » Select "ReachView" » click Storage » click "Clear Cache".
4. Check ReachView app permissions. If any of these permissions required to use your device's features are disenabled, ReachView might not work.
5. Uninstall and reinstall ReachView. If nothing else has worked, completely uninstall ReachView then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ReachView not working

2. Fix ReachView Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ReachView be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ReachView not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ReachView may not be able to connect to the Internet when running in the background.