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About MyCam View
1. MyCam View allows you to view your 7 Inch or 9 Inch wireless video monitor from anywhere in the world on your Android™ smartphone or tablet. • Save snapshots directly to your mobile device. • Enable two-way audio with any of the connected cameras. • Search and playback motion events saved to the system’s memory card. • A minimum upload speed of 512kbps is required. 1mbps or higher is recommended for best video performance.
MyCam View Customer Insights
1. Between the choppy video or no video at all the sound quality isn't greatThe way this app doesn't connect to the camera most of the time and the extremely choppy video is amazing.
2. if you buy harbor freight cobra cameras just plan on using them stand alone with no remote viewing capabilities.Phone never has connection with the camera system, if I'm at home I can use the app, mainly on wifi even then.
3. When the motion detector picks up something and starts recording, the app will give you a notification so you can click it and watch the recording, but when you go to the app NOTHING IS THERE!!!! You can be standing beside the monitor and wifi router and still not get a connection.
4. Same issue as the rest of the users, notifications get received but when trying to open the app to view it says connection exception or offline then just stays on connecting until I finally give up.
5. Beware you might miss footage!I've had this app for 1 week and does not show recording most of the time but the monitor shows all my recordings.
6. It's doesn't save changes for example... you can't change medium setting to low setting,tried several times but as soon as you save changes and you back out of the app and go back in it shows medium setting again and you can't delete clips that are no longer needed.
7. Even if u take the time to watch the event, if u need to see a section of it again, u have to watch the entire clip.
8. The issue which I experience the most now is when reviewing footage sometimes you need to review it several times because it skips part of the recording.
9. I know it's not my connection/signal since I'm literally right by the box and have perfect connection/signal.Sound only, no video if it even connects to the system.
10. i know it is not the app or phones, as several people lose access at the same time so the issue is with the servers.
11. Also events r listed oldest to newest so to look at the most recent video events, u have to scroll all the way to the bottom.
Steps to Troubleshoot & Fix MyCam View Issues
1. Fix MyCam View Not Working/Crashes/Errors/Unresponsive & Black/White screen:
- Restart MyCam View: Restarting the app will resolve most errors.
- Update the MyCam View App. Here is how:
- On Android goto PlayStore » Search for "MyCam View" » Open MyCam View » click "Update".
- On iPhone, goto AppStore » Your profile » Available Updates » Check for MyCam View » click "UPDATE".
- Clear MyCam View app cache: Clearing cached data will force your app to retrieve the latest data directly from MyCam View servers.
- On Android, goto Settings » Apps » Select "MyCam View" » click Storage » click "Clear Cache".
- Check MyCam View app permissions. If any of these permissions required to use your device's features are disenabled, MyCam View might not work.
- Uninstall and reinstall MyCam View. If nothing else has worked, completely uninstall MyCam View then reinstall.
- Restart your device. Last, restarting your device can often clear most problems causing MyCam View not working
2. Fix MyCam View Server issues & Internet Connection
- Check network connection: An unstable Internet will make MyCam View be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
- Disable VPN: VPN can cause connection errors and lead to MyCam View not working. Make sure all VPNs are off
- Enable background data: When Background data is turned off, MyCam View may not be able to connect to the Internet when running in the background.
Reported Issues
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I forgot my password
— by Isa bautista 5 months ago -
I'm now having connection problems that have never had before? Nothing has changed so not sure why this has started
— by Mardy 10 months ago -
Mycam app is showing connection exception. I can not see anything. I am able to watch off of the monitor.
— by Christy Moore 10 months ago -
Cannot see my cameras on my andrid phone when away from home. Is there an issue with the app? Rebooted and updated IPinternet address and it is still not working?
— by Lynne Pierog 10 months ago -
had to get a new reciver and it would not let me install it keep saying wrong pass word try to chinge the pass word and still say wrong password
— by dennis crawford 11 months ago -
I'm trying to access my camera's and your app keeps telling me I have the wrong password.
— by Randy Hain 1 year ago -
I have forgotten my password and have new server
— by Jackie Adams 1 year ago -
My app says connection failed to camera
— by Susana Tejeda-Garibay 1 year ago -
MyCam app connection failed I can’t get it to connect
— by Reginald 1 year ago -
I changed internet company and on the app it is showing offline. How do I change my wifi withing the app ? Thank you
— by Nadine Lynn Sinatra 1 year ago -
Good Morning can't in too camera keep saying wrong password
— by Barbara Johnson-Carter 1 year ago -
Problems with connection lost and out of range. How to fix
— by Paul Robilotti 2 years ago -
I need to reset my password on my device. It keeps saying wrong password. Please help me reset it. 803-270-9165
— by Kimberly 2 years ago -
Can not view events. I’m notified that there are events but when I click on event list there isn’t anything there.
We have reformatted so card, restarted devices and app and other troubleshooting steps.
What can I do to be able to use the cameras the way it was advertised.— by Hailee Horn 2 years ago -
How do you record the event and take snapshots of the events
— by Jeff Wells 2 years ago -
I receive event notifications, but when I go to view them, the resulting message under “Event List”, is “no results found “… I deleted and re-formatted the SD Card, deleted and reinstalled the MyCam view app, receive alarm on phone - but no event to view…
— by Philip West 2 years ago -
I can not connect it to my cell phone
— by Pam 2 years ago -
MyView Cam app will not connect when I’m away from home to view my camera. It’s a completely new system and has never worked. My IP address is the same on both the monitor and the app. When I open the app and click on camera 1 it just spins for several minutes never loading. I can see where there are recordings on the app but again those will not play when I’m not at home.
— by Angela Lucas 2 years ago -
Why is the recording for 10 min? The duration is set for 15sec but you go to event then when you go to the camera it shows 10 min
— by Scott Tusler 2 years ago -
I forgot my password want to reset it
— by Laura Weaver 2 years ago -
I cannot view events on the mycam view app
— by Susie 2 years ago -
Mycam software skips the first section of Basic Settings, thus cannot adjust that list of settings. Camera does not do auto recording to SD card. I want the continual short term recordings to work. Please help
— by Lee 2 years ago -
My camera app says that it’s not connecting and are not sending any notifications through my phone, I turned it off and on and brought a new SD card just in case.
— by Anai 2 years ago -
Just needed a new password forgot previous
— by Anthony Allen 2 years ago -
I’m having trouble connecting my cameras to my phone
— by Elizabeth Ramirez 2 years ago -
Me and my wife android phones keeps saying another device is using the viewer when we try to veiw a event. It comes and goes what could it be..
— by Lee Helms 2 years ago -
Mycam view not alerting to my phone or my wife phone
— by Doug james 2 years ago -
Although I am able to view motion events via the app, I do not receive push notifications. Notifications are enabled in the settings section of the phone (Android Samsing Galaxy A32 5G)
— by Ron 2 years ago -
Can't view my events from my android galaxy note. 5
— by Stephen pelletier 2 years ago -
My cameras are not connecting.
— by Susan Washington 2 years ago -
Reset password
— by Kimberly 2 years ago -
My cam shows in the house but not on the app keep saying connection fails
— by Lawander Thigpen 2 years ago -
I have been using mycam view app on my phone for a while and for the last few days I have been having problems seeing my security camera from the app, I called the security camera company, but the cameras are working fine, I have downloaded this app 11 different times now and I still can't see my cameras when I'm away from home, is there anything going on with the app ? thanks
— by michelle 2 years ago -
Is there an app that can change the live view video? My videos are different than what’s going on outside.
— by Maria Almy 2 years ago -
I had to add my new phone , to mycam view. It paired up bu then said I had wrong password. It will not accept it. How can I change password to something it will accept ?
thank you— by LynnHunt 3 years ago -
CAN'T CONNECT
— by KAREEM JAMES 3 years ago -
Camera's are not recording any more
— by Ramon Ramirez 3 years ago -
My Iphone will not connect to the camaras. I can see everything through the monitors very well. Please help. Thank you for your time in advance.
— by Emelda Snype 3 years ago -
Camera won’t connect with app
— by Marshall 3 years ago -
App says my camera system is offline. The monitor has everything online and working correctly
— by David W Bogle 3 years ago -
My event list says no event found. I’ve already reset everything.
— by Amy gill 3 years ago -
I am unable to change my password. Information says I should go to settings on the menu. Then I should go to net work on that menu. There is no net work on that menu on my monitor. I’d like to change my password so I can get into my account.
— by Elaine Shafer-Stroud 3 years ago
