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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of MAX.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. When the bug was fixed I received another phone call letting know it was all good! They were awesome!edit: 1/17/19 app updated today and looks like the log in issues are gone.

2. I received a phone call several weeks later to assure me I had not been forgotten and they were still working on the issue.

3. UPDATE: Problem resurfaced and NO ONE will reply from the support center about any work being done to fix the issue.

4. This happened around a year ago and I had to deal with it for several months before it was fixed, sure hope I don't have to wait that long for a fix this time.

5. when it does open cant perform a mobile deposit.App runs even worse then before most current update.

6. I used to be able to use it, now since your update, it keeps saying network Error at this time and will not wor.

7. You're better off just going through the website 👎 Update: It let me login 1 time.

8. I reload the Max app and it works fine one time and then doesn't load again.

9. Why has this not been fixed? Clearly it is an issue many are experiencing.

10. I have tried it multiple times and it does not work.

11. They explained their IT team was aware and working on it but that it might take some time.

1. Fix MAX Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart MAX: Restarting the app will resolve most errors.
2. Update the MAX App. Here is how:
   1. On Android goto PlayStore » Search for "MAX" » Open MAX Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for MAX » click "UPDATE".
3. Clear MAX Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from MAX servers.
   1. On Android, goto Settings » Apps » Select "MAX Mobile Banking" » click Storage » click "Clear Cache".
4. Check MAX app permissions. If any of these permissions required to use your device's features are disenabled, MAX might not work.
5. Uninstall and reinstall MAX. If nothing else has worked, completely uninstall MAX then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing MAX not working

2. Fix MAX Server issues & Internet Connection

1. Check network connection: An unstable Internet will make MAX be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to MAX not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, MAX may not be able to connect to the Internet when running in the background.