Published by Capital City Bank on Aug 2, 2023

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Why should I report an Issue with Capital City Bank Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Capital City Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Capital City Bank Mobile

1. Our mobile app is designed with a tablet-first approach and unified look across all devices.

Capital City Bank Customer Insights

1. It gives message " Trying to log on very busy now " ! It uses up you battery because it wont go off without shutting your phone off ! I absolutely HATE it !!!Android user Frustrated! I have waited patiently, uninstalled/reinstalled many times for 2 weeks now with no luck...Same issues as others, stuck on log in screen and IF it does sign in shows balance info then grey screen.

2. I've spoken with multiple people and tried multiple things to fix the problem! I think I've uninstalled and reinstalled and ran updates at least 7 times by now! And the pending purchases are super deceptive! Supposed to have overdraft protection so that it declines purchases, but it doesn't!!!!Everything takes so long to pend that sometimes you can't even SEE your transactions until the next day, let alone have it be visibly taken out of your balance.

3. I can, but I certainly dont want to, nor do I expect to, but there we are.I used to love this app but when they updated their website I now can't pay multiple bills at one time because when I go to the bottom to send multiple payments you can not see a submit button.

4. I have been using the Capital City mobile apps since they first came out with them (there were separate banking & mobile deposit apps back then).

5. It's super frustrating to keep track of my balance in my spending when I can't even log into my bank to check.

6. It turns out that the actual picture taken is "normal" but the view when attempting to align it with the check is off.

7. Now when I take the picture of the check the camera view is rotated 90 degrees.

8. I have had no consistent issue with this one (which, contrary to some reports, does include mobile deposit) until lately.

9. if I do manage to get beyond that and see my account it works for about 10 seconds and then the screen just goes grey.

10. Now will not take the picture of the endorsement at all unless you back out 1 menu screen then reload.

11. No problem signing on through the website but not as convenient as mobile app was!App turned craptastic.

Steps to Troubleshoot & Fix Capital City Bank Issues

1. Fix Capital City Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Capital City Bank: Restarting the app will resolve most errors.
  2. Update the Capital City Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Capital City Bank" » Open Capital City Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Capital City Bank » click "UPDATE".
  3. Clear Capital City Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Capital City Bank servers.
    1. On Android, goto Settings » Apps » Select "Capital City Bank Mobile" » click Storage » click "Clear Cache".
  4. Check Capital City Bank app permissions. If any of these permissions required to use your device's features are disenabled, Capital City Bank might not work.
  5. Uninstall and reinstall Capital City Bank. If nothing else has worked, completely uninstall Capital City Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Capital City Bank not working


2. Fix Capital City Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Capital City Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Capital City Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Capital City Bank may not be able to connect to the Internet when running in the background.

Reported Issues