Contact Cascade PBS News Customer Service

Why should I report an Issue with Cascade PBS News?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Public Media Apps to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

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1. With a routine of restarting the app and timing hitting play on a series of different episodes, usually one will load and properly play, but it requires mental preparation to not become completely frustrated, and some episodes will just always produce errors.Ovverall very good! Would be great if more info about series was available within one click to decide whether to go further.

2. It's also hard to search.Nightmare: Many shows unavailable, constantly getting network error, or cannot play audio (?) and pbs passport account is not available on the app so I can't cancel.some shows won't Chromecast, some force stop the player as soon as you open them.

3. Search function should be easily accessible on ALL pages.It has produced a network error on every single video I try to play.

4. Still 5 starsThe app usually crashes or produces errors when trying to play a video from the program list.

5. When I use it there are hardly any shows available and I can't watch live on my android.

6. I only gave it 1 star because I wasn't allowed to post without at least 1 star.Doesn't cast to Chromecast.

7. Live TV works and more shows are available.

8. I've been a passport user for many years now.App doesn't save where you left off viewing.

9. Ditto the search function itself is not on the home screen.

10. And yes, YouTube, Netflix and Amazon Prime all work on the same device.

11. All I want to do is Chromecast dinosaurs and this app can't manage it.

1. Fix Cascade PBS News Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Cascade PBS News: Restarting the app will resolve most errors.
2. Update the Cascade PBS News App. Here is how:
   1. On Android goto PlayStore » Search for "Cascade PBS News" » Open Cascade PBS News » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Cascade PBS News » click "UPDATE".
3. Clear Cascade PBS News app cache: Clearing cached data will force your app to retrieve the latest data directly from Cascade PBS News servers.
   1. On Android, goto Settings » Apps » Select "Cascade PBS News" » click Storage » click "Clear Cache".
4. Check Cascade PBS News app permissions. If any of these permissions required to use your device's features are disenabled, Cascade PBS News might not work.
5. Uninstall and reinstall Cascade PBS News. If nothing else has worked, completely uninstall Cascade PBS News then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Cascade PBS News not working

2. Fix Cascade PBS News Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Cascade PBS News be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Cascade PBS News not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Cascade PBS News may not be able to connect to the Internet when running in the background.