Contact WXXI Public Media App Customer Service

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1. I have no problems with classical music apps from WCRB (Boston), WSHU and WMNR in CT or the jazz and blues app from the great KKJZ in California.The app provides a good mix of local and national news.

2. The interface is clean and easy to use.Great for local news and in depth reviewsI am confused and disappointed trying to find content.

3. I'd like to find and watch some of the content I paid for.Excellent access and interesting content.

4. While driving every 5 minutes the app feels the need to play the same advertisement again.Works well on both my Samsung S20 and ChomeOS tablet.

5. I was listening in the grocery store today and my news was cut off 3 times to play the sponsor message.

6. I usually listen to live news radio, but appreciate that many of the stories are also posted on the app to read or listen to whenever.

7. The app dropping signal is not your problem - the fact that the app plays the sponsor message after reconnect NEEDS TO BE FIXED.

8. I suppose this is because PBS has the right to broadcast but not to have it in the Passport inventory Very frustrating to spend the time looking and not succeeding.

9. In recent weeks, however, the audio stream has been breaking every few minutes.

10. As a consequence, this morning I am streaming my classical music via the more-reliable WSHU app.

11. But I like the variety of news sources.Original review was from August.

1. Fix WXXI Public Media App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WXXI Public Media App: Restarting the app will resolve most errors.
2. Update the WXXI Public Media App App. Here is how:
   1. On Android goto PlayStore » Search for "WXXI Public Media App" » Open WXXI Public Media App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WXXI Public Media App » click "UPDATE".
3. Clear WXXI Public Media App app cache: Clearing cached data will force your app to retrieve the latest data directly from WXXI Public Media App servers.
   1. On Android, goto Settings » Apps » Select "WXXI Public Media App" » click Storage » click "Clear Cache".
4. Check WXXI Public Media App app permissions. If any of these permissions required to use your device's features are disenabled, WXXI Public Media App might not work.
5. Uninstall and reinstall WXXI Public Media App. If nothing else has worked, completely uninstall WXXI Public Media App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WXXI Public Media App not working

2. Fix WXXI Public Media App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WXXI Public Media App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WXXI Public Media App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WXXI Public Media App may not be able to connect to the Internet when running in the background.