Contact Public Customer Service

Why should I report an Issue with Public – Stocks and Options?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Open to the Public Investing, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Brokerage services for US-listed, registered securities, options and bonds in a self-directed account offered by Public Investing, member FINRA & SIPC.

2. Neither Public Investing nor any of its affiliates is a bank. Learn more: public. com/disclosures/high-yield-account. * A Bond Account is a self-directed brokerage account with Public Investing, member FINRA/SIPC and includes 10 investment-grade and high-yield bonds.

3. A High-Yield Cash Account is a secondary brokerage account with Public Investing.

4. Brokerage services for treasury accounts offering 6-month T-Bills offered by Jiko Securities, Inc. , member FINRA & SIPC.

5. Options are risky and not suitable for everyone. Fee Schedule: public. com/disclosures. Rebate varies from $0. 06-$0. 18 based on monthly trading volume and subject to change.

6. Public Investing charges a markup on each bond trade. Visit public. com/bond-account to learn more. **As of 11/7/24.

7. A bond’s YTW is not “locked in” until the bond is purchased and is not guaranteed; you may receive less than the YTW of the bonds in the Bond Account if you sell any of the bonds before maturity or if the issuer defaults on the bond.

8. Brokerage services for alternative assets offered by Dalmore Group, LLC, member FINRA & SIPC.

9. Cryptocurrency trading services offered by Bakkt Crypto Solutions, LLC (NMLS ID 1828849), which is licensed to engage in virtual currency business activity by NYSDFS.

10. Funds in this account are automatically deposited into partner banks where they earn a variable interest and are eligible for FDIC insurance.

11. Public is Available to U. S. residents 18+ and subject to account approval.

1. Information and news could be highlighted better as well as upgrading the graph accuracy so we can lock in gains and losses more effectively.Gets me all the way to adding a bank/card and then won't send the email for me to confirm my address.

2. DO NOT USE! It might be easy to get started, but once you want to withdraw your funds none of the options on the app work.

3. I went around in circles repeatedly entering my bank information trying to withdraw without a fee and to no avail.

4. They literally took shares away or made them magically disappear from my all time gain.

5. I tried to withdraw via debit card--the card saved on file for deposits--and it repeatedly failed for no reason.

6. I have THOUSANDS of dollars on this app and seemingly no way to withdraw them and ZERO assistance.I like the app as a beginner investor, but as I started to learn more you see the limitations.

7. Things were great in the beginning and then it felt less and less transparent as time went on.

8. I've been trying to fix this app for 2 hours but no matter what solution I try 2 minutes later there is another error message or restriction.

9. Beware.Shady business practices, moving from an optional opt-in "tip" structure to a default fee that forces you to opt out (if you remember).

10. No customer service number or email texting chat.

11. Eventually noticed there were some errors on the notifications page that wouldn't go away, so I assumed there was something wrong with the app and reinstalled it so see if that made a difference.

1. Fix Public Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Public: Restarting the app will resolve most errors.
2. Update the Public App. Here is how:
   1. On Android goto PlayStore » Search for "Public" » Open Public – Stocks and Options » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Public » click "UPDATE".
3. Clear Public – Stocks and Options app cache: Clearing cached data will force your app to retrieve the latest data directly from Public servers.
   1. On Android, goto Settings » Apps » Select "Public – Stocks and Options" » click Storage » click "Clear Cache".
4. Check Public app permissions. If any of these permissions required to use your device's features are disenabled, Public might not work.
5. Uninstall and reinstall Public. If nothing else has worked, completely uninstall Public then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Public not working

2. Fix Public Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Public be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Public not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Public may not be able to connect to the Internet when running in the background.