Published by Prosegur on Nov 27, 2024

Report an issue with Prosegur SMART.
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Why should I report an Issue with Prosegur SMART?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Prosegur to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Prosegur SMART

1. Prosegur Smart app is an integrated security system that allows you to control your alarm and devices from anywhere and through a simple, intuitive, and unique interface. - Access through fingerprint recognition and FaceID, where supported. - Access historic logs on your alarm and device activity. - Receive real time notifications for alarm and devices events. - Modify your contact plan who will be called in case of an alarm event.

Prosegur SMART Customer Insights

1. Speechless.This app has a lot of bugs, but two are particularly annoying: 1) I have a scene that enables a partial zone every night but, sometimes, it just enables the full alarm and when we enter a partial zone it triggers; 2) Yesterday there was a false alarm and I didn't received any notification nor the snapshot from the app, then I tried to check the cameras without success.

2. The first issue and other issues were reported to the customer services a long time ago.All the time I get the "contracts updated" notification on and on even when when I tried switching off notifications.

3. Choose ADT, their software is vastly superior.OK for switching on and off the alarm, and seeing when the alarm was activated, but next to useless for seeing photos of your house.

4. When I call them for any fault in the system then they say again the same thing that ur bill is not paid, then I have to send the paid bill copy again and then they send technician.

5. And above of all the Smart app doesn't works fine.unfortunately, the app doesn't connect properly to Prosegur system at home.

6. I set the alarm and disarm in the morning but the system doesn't response even 30 minutes later.

7. Every month they send the mail saying that the bill is not paid and then I have to send the scanned copy of the paid bill.

8. Even if it works, it doesn't, it lacks basic functionality since you are limited to just one scene.

9. I can not sure whether my alarm is active or not.The app was ok until the June 6 update.

10. Most of the times I coudn't disconnect the alarm or connect it remotely.

11. I called Prosegur customer service they said they are wait for the response from Spain.

Steps to Troubleshoot & Fix Prosegur SMART Issues

1. Fix Prosegur SMART Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Prosegur SMART: Restarting the app will resolve most errors.
  2. Update the Prosegur SMART App. Here is how:
    1. On Android goto PlayStore » Search for "Prosegur SMART" » Open Prosegur SMART » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Prosegur SMART » click "UPDATE".
  3. Clear Prosegur SMART app cache: Clearing cached data will force your app to retrieve the latest data directly from Prosegur SMART servers.
    1. On Android, goto Settings » Apps » Select "Prosegur SMART" » click Storage » click "Clear Cache".
  4. Check Prosegur SMART app permissions. If any of these permissions required to use your device's features are disenabled, Prosegur SMART might not work.
  5. Uninstall and reinstall Prosegur SMART. If nothing else has worked, completely uninstall Prosegur SMART then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Prosegur SMART not working


2. Fix Prosegur SMART Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Prosegur SMART be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Prosegur SMART not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Prosegur SMART may not be able to connect to the Internet when running in the background.

Reported Issues

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