Contact Porte Customer Service

Why should I report an Issue with Porte: Mobile Banking?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Populus Financial Group, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Add money fee is waived at participating ACE Cash Express locations if you have received a qualifying direct deposit (no dollar minimum) within the immediately preceding thirty-five (35) days. Offer subject to change. See store for details.

2. Although this feature is available at no additional charge with qualifying direct deposit, certain other transaction fees and costs, terms, and conditions are associated with the use of this Account. Offer subject to change.

3. PORTE is a deposit account established by Pathward, National Association, Member FDIC, and the PORTE Debit Card is issued by Pathward, N. A. , pursuant to a license from Visa U. S. A. Inc.

4. Make up to $500 in fee-free cash withdrawals per day from your Porte account by using your debit card at participating ACE Cash Express locations. $500 total is calculated based on all withdrawals performed at all ACE Cash Express locations visited in a day.

5. After selecting a charity through your Mobile App, Populus Financial Group will donate an amount equal to 0. 05% of every debit card purchase transaction, subject to certain terms and conditions described in the mobile app, made with your Porte Debit Card to a charity selected by you through the Mobile App.

6. A direct deposit (no dollar minimum) to the account within the immediately preceding thirty-five (35) days is required. See store for details.

7. All other ATMs may apply an owner’s surcharge fee in addition to the ATM Cash Withdrawal Fee disclosed in your Deposit Account Agreement.

8. Monthly fee waived if you receive qualifying direct deposit(s) totaling at least $1,000 in the thirty-five (35) days preceding the date on which the monthly fee is assessed. 2.

9. CHARITABLE GIVING: Porte gives to charity when you spend. ⁶ Choose a charity in the app and when you make purchases, we make donations. 37,000+ FEE-FREE ATMs: Withdraw money for no fee at MoneyPass® ATMs. ³ They’re easy to find in the app.

10. Early availability of funds requires payor’s support of direct deposit and is subject to the timing of payor’s payment instruction. 6.

11. No ATM owner surcharge or ATM Cash Withdrawal Fees for domestic ATM withdrawals at MoneyPass® ATMs (“in-network ATMs”).

1. SO glad I did! There are several features you'd never get with a traditional bank and they're all great! Instant transfer (even from external accounts), physical AND virtual debit cards to use for spending, but can be deleted after your payment to help prevent theft/ fraud.

2. I have my username and password saved and use my finger print to open the app and it keeps telling me my password is wrong which I know it's not and gives me an error with my finger print when I literally just logged in with the same credentials the same day.

3. I uninstalled it and reinstalled it and I thought that might help but when I tried it again it's still not working it keeps saying the app stopped working.

4. Exactly what I needed & so simple to open.Take 5 mins,sign up! You'll love it3% saving rate is amazing! Top of the class! App is great.

5. It would be nice if I also got an email about account changes.5 stars for great customer service, excellent.

6. I hope they fix the problem soon because it's really getting annoying.Everything was going well until a day ago, when for no answered reason at full 5G coverage, I found myself unable to access my account through this app.

7. For mobile banking on the app, when i went to deposit a check by the app, it brings up the screen but when i click on either button to snap a pic of front or back, the app crashes.

8. 4/5 hope to see Porte do better in the future.WORST APP ON THE PLANET!! This app NEVER works!! Customer service is awful.

9. Had a rocky beginning with the app and wasn't able to use it but their customer support was great, and fixed the problem.

10. Hopefully u don't change the savings rate to .25% one day and not inform us.Every once and awhile, the app logs me off “due to an error”.

11. Also make the savings rate transparent in the app..some place where we can easily see the current savings rate (unless I am not looking right).

1. Fix Porte Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Porte: Restarting the app will resolve most errors.
2. Update the Porte App. Here is how:
   1. On Android goto PlayStore » Search for "Porte" » Open Porte: Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Porte » click "UPDATE".
3. Clear Porte: Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Porte servers.
   1. On Android, goto Settings » Apps » Select "Porte: Mobile Banking" » click Storage » click "Clear Cache".
4. Check Porte app permissions. If any of these permissions required to use your device's features are disenabled, Porte might not work.
5. Uninstall and reinstall Porte. If nothing else has worked, completely uninstall Porte then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Porte not working

2. Fix Porte Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Porte be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Porte not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Porte may not be able to connect to the Internet when running in the background.