Contact Porte Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of Porte.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. SO glad I did! There are several features you'd never get with a traditional bank and they're all great! Instant transfer (even from external accounts), physical AND virtual debit cards to use for spending, but can be deleted after your payment to help prevent theft/ fraud.

2. I have my username and password saved and use my finger print to open the app and it keeps telling me my password is wrong which I know it's not and gives me an error with my finger print when I literally just logged in with the same credentials the same day.

3. I uninstalled it and reinstalled it and I thought that might help but when I tried it again it's still not working it keeps saying the app stopped working.

4. Exactly what I needed & so simple to open.Take 5 mins,sign up! You'll love it3% saving rate is amazing! Top of the class! App is great.

5. It would be nice if I also got an email about account changes.5 stars for great customer service, excellent.

6. I hope they fix the problem soon because it's really getting annoying.Everything was going well until a day ago, when for no answered reason at full 5G coverage, I found myself unable to access my account through this app.

7. For mobile banking on the app, when i went to deposit a check by the app, it brings up the screen but when i click on either button to snap a pic of front or back, the app crashes.

8. 4/5 hope to see Porte do better in the future.WORST APP ON THE PLANET!! This app NEVER works!! Customer service is awful.

9. Had a rocky beginning with the app and wasn't able to use it but their customer support was great, and fixed the problem.

10. Hopefully u don't change the savings rate to .25% one day and not inform us.Every once and awhile, the app logs me off “due to an error”.

11. Also make the savings rate transparent in the app..some place where we can easily see the current savings rate (unless I am not looking right).

1. Fix Porte Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Porte: Restarting the app will resolve most errors.
2. Update the Porte App. Here is how:
   1. On Android goto PlayStore » Search for "Porte" » Open Porte: Mobile Banking » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Porte » click "UPDATE".
3. Clear Porte: Mobile Banking app cache: Clearing cached data will force your app to retrieve the latest data directly from Porte servers.
   1. On Android, goto Settings » Apps » Select "Porte: Mobile Banking" » click Storage » click "Clear Cache".
4. Check Porte app permissions. If any of these permissions required to use your device's features are disenabled, Porte might not work.
5. Uninstall and reinstall Porte. If nothing else has worked, completely uninstall Porte then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Porte not working

2. Fix Porte Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Porte be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Porte not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Porte may not be able to connect to the Internet when running in the background.