Published by Banco Popular de Puerto Rico on Nov 22, 2024

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Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Mi Banco Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Banco Popular de Puerto Rico to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Mi Banco Mobile

1. If you haven't enrolled yet, you can complete the process in an easy and quick way. -Configure Push Notifications and email alerts to receive updates about balances, payments, transfers and personal information changes. -Certain conditions apply.

2. Manage your Banco Popular accounts 24/7 from your Android device.

3. Just install the app and sign in with your username and password.

4. For more information access popular. com. *Member FDIC.

Mi Banco Customer Insights

1. Used fingerprint for login, app asks security questions everytime I log in even if I toggle "remember device" and if you fail the questions it automatically blocks my account and I have to spend another 20 minutes trying to set up everything again.

2. To this day I have not been able to make a transfer from one account to another and that's just the beginning.I have a Pixel 7 and the Easy Deposit feature doesn't show up in the menu.

3. Huge negative for me, since I need to call and go through the whole process with support.Remember device feature is broken.

4. If smartphone deposits are important to you, steer clear of Popular until they solve the issue.This app is perhaps the most inadecuate banking apps I have dealt with ever.

5. The "Easy Deposit" features has not worked on my last two phones, a Pixel 7 and a Pixel 6.

6. Wow! It seems that BPPR thinks that in PR, everyone has a desktop or a laptop at home.it blocks my access all the time.

7. Your programming has changed and now every single time I need to sign on I have to wait for a text message.

8. It would be great if every smartphone could benefit from it.Extremely outdated and very old fashion with limited on the things you can actually do with it.2FA Is incredibly annoying.

9. Keeps glitching.Can't add my cards to Samsung Pay or Google Pay using the app authentication method.

10. The latest update now requires you to log in from a computer before using the mobile app.

11. It stopped working effectively since they did the update this last month.

Steps to Troubleshoot & Fix Mi Banco Issues

1. Fix Mi Banco Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mi Banco: Restarting the app will resolve most errors.
  2. Update the Mi Banco App. Here is how:
    1. On Android goto PlayStore » Search for "Mi Banco" » Open Mi Banco Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mi Banco » click "UPDATE".
  3. Clear Mi Banco Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Mi Banco servers.
    1. On Android, goto Settings » Apps » Select "Mi Banco Mobile" » click Storage » click "Clear Cache".
  4. Check Mi Banco app permissions. If any of these permissions required to use your device's features are disenabled, Mi Banco might not work.
  5. Uninstall and reinstall Mi Banco. If nothing else has worked, completely uninstall Mi Banco then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mi Banco not working


2. Fix Mi Banco Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mi Banco be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mi Banco not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mi Banco may not be able to connect to the Internet when running in the background.

Reported Issues