Published by Pocket Prep, Inc.

Report an issue with BSW Pocket Prep.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with BSW Pocket Prep?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pocket Prep, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact BSW Pocket Prep image 1 contact BSW Pocket Prep image 2

BSW Pocket Prep Customer Insights

1. I'd definitely recommend it to anyone! I purchased the app a few months before I took my exam and pulled it out as I had time...it was definitely the primary (pretty much only) study method I used...I took the exam on Friday and passed by a fairly large margin thanks to Pocket Prep!I got this app 2 months ago and paid for the premium option of 600 questions.

2. It's a little disappointing that I paid $25 for such an unreliable app.I PASSED!!!!!!! PAID VERSION WORTH IT This app helped by providing questions similar to the ones used on the LSW exam and shows you accuracy percentages in each category of study.

3. The explanations with the answers were extremely helpful in understanding the questions and applying same idea to the real exam questions.

4. I just passed me exam yesterday and couldn't be more happier!This app has helped me study for the exam, but it is very unreliable.

5. As I was taking a practice exam, I realized that the correct answer to the question was ALWAYS the last option.

6. Although I graduated from college nine years ago, Ive gained a nice bite of confidence to pass the exam.Don't waste your money on the premium version.

7. I just passed my LSW exam, and this app was my primary study guide.

8. When this app actually does open, make sure you have time to sit down & answer multiple questions at a time since it most likely won't work later in the day.

9. It's pretty hard to truly study when you know which option will always be the right oneI feel like this app prepared me more for my exam than my classes did.

10. I passed my ASWB exam today and I don't think I would have passed if not for the help of this amazing app.

11. All questions and scenarios support the NASW handbook and a practice handbook purchased from Amazon.

Steps to Troubleshoot & Fix BSW Pocket Prep Issues

1. Fix BSW Pocket Prep Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BSW Pocket Prep: Restarting the app will resolve most errors.
  2. Update the BSW Pocket Prep App. Here is how:
    1. On Android goto PlayStore » Search for "BSW Pocket Prep" » Open BSW Pocket Prep » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BSW Pocket Prep » click "UPDATE".
  3. Clear BSW Pocket Prep app cache: Clearing cached data will force your app to retrieve the latest data directly from BSW Pocket Prep servers.
    1. On Android, goto Settings » Apps » Select "BSW Pocket Prep" » click Storage » click "Clear Cache".
  4. Check BSW Pocket Prep app permissions. If any of these permissions required to use your device's features are disenabled, BSW Pocket Prep might not work.
  5. Uninstall and reinstall BSW Pocket Prep. If nothing else has worked, completely uninstall BSW Pocket Prep then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BSW Pocket Prep not working


2. Fix BSW Pocket Prep Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BSW Pocket Prep be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BSW Pocket Prep not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BSW Pocket Prep may not be able to connect to the Internet when running in the background.

Reported Issues