Published by Pocket Prep, Inc. on Nov 12, 2024

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Why should I report an Issue with Pocket Prep IT & Cybersecurity?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Pocket Prep, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Pocket Prep IT & Cybersecurity Customer Insights

1. Also missed question on the mobile show up but not on desktop, is this a bug? but overall great app, and I'm on track to getting my CompTIA Security+I've used this app for about a month as my sole study source and passed my comptia A+ exam, studying for about 30-45 minutes a day.

2. in addition the tracking and interface is simple and well equipped with features such as dividing your material based on chapters.This is really cool, there are some changes I would make so that the website and the app version will be more synchronous, there are a few options (like time mode/study mode) where on desktop I can bring it down to one minute but on mobile it's 5 minutes.

3. The flag blends in with the left and right arrow, great for navigation, bad for marking questions.The app functions, but I find the pricing for the premium part of the app way to steap.

4. their questions and answers have citations which provide a level of comfort knowing that answers are based on Comptia study books.

5. I haven't taken the exam yet, but I do hope this tool completes the 40% of info I've missed from the course instructor and experience using the terms everyday.I have a few of the older Pocket Prep apps and they are excellent tools.

6. If it included study guides, I would go for it, but being practice questions only, the new prices seem a bit steep especially given the world state.

7. However, I didn't noticed the subtle yellow color of the flag until I had unflagged about 10 questions or so during different practices.

8. at times it feels like the exam, but at others they are pure word and definition questions.

9. The very limited amount of questions you get with the "basic" is also really tiny.

10. I highly recommend this app as a primary or secondary resource for your certification exams!This is a pretty nice little application.

11. Most recently for my CCSP as my exclusive testing resource and I passed the exam on my first attempt.

Steps to Troubleshoot & Fix Pocket Prep IT & Cybersecurity Issues

1. Fix Pocket Prep IT & Cybersecurity Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pocket Prep IT & Cybersecurity: Restarting the app will resolve most errors.
  2. Update the Pocket Prep IT & Cybersecurity App. Here is how:
    1. On Android goto PlayStore » Search for "Pocket Prep IT & Cybersecurity" » Open Pocket Prep IT & Cybersecurity » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pocket Prep IT & Cybersecurity » click "UPDATE".
  3. Clear Pocket Prep IT & Cybersecurity app cache: Clearing cached data will force your app to retrieve the latest data directly from Pocket Prep IT & Cybersecurity servers.
    1. On Android, goto Settings » Apps » Select "Pocket Prep IT & Cybersecurity" » click Storage » click "Clear Cache".
  4. Check Pocket Prep IT & Cybersecurity app permissions. If any of these permissions required to use your device's features are disenabled, Pocket Prep IT & Cybersecurity might not work.
  5. Uninstall and reinstall Pocket Prep IT & Cybersecurity. If nothing else has worked, completely uninstall Pocket Prep IT & Cybersecurity then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pocket Prep IT & Cybersecurity not working


2. Fix Pocket Prep IT & Cybersecurity Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pocket Prep IT & Cybersecurity be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pocket Prep IT & Cybersecurity not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pocket Prep IT & Cybersecurity may not be able to connect to the Internet when running in the background.

Reported Issues