Published by Pionex on Nov 13, 2024

contact Pionex - Crypto Trading Bot Chat with our AI-based Pionex Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Pionex?



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Why chat with our AI Pionex Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Pionex.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I have started investing and everything is alright from investing to withdrawing.DO NOT install this app of you care about your money, the bot advertises making money easily but I literally lost 100 USD, and now that I want to withdraw my funds I am forced to buy more crypto because of a minimum, and they charge TWENTY dollars per purchase, it's the biggest scam of all DO NOT INSTALL ITApp now refuses to load on pixel 7 Pro.

2. Please rectify! Also unlike other apps, no approx transactions fees for buy or sell in futures, not handy when trading.The app works fine, however they sometimes delist some coins because they think that the coins are "bad", with no announcement via email.

3. Very low trading fees, tons of coins to invest in, countless bots to create in different scenarios, and excellent tracking of profits.

4. Support cannot help.Been using it quite a while but today suddenly can't access the app ... It says the IP in this region is restricted to use pionex...still no feedback from supportWorks great.

5. My region has lost favour to one renowned dEX as of current.not PIONEX pls.Latest update as of 02MAY23 froze during a live trade.

6. Click the icon, pionex screen appears and looks to open the main screen but then the pionex splash screen appears again and just shuts down so it is useless currently.

7. UPDATE : I don't mean to mascot on behalf of PIONEX, but I noticed some strick measures against digital currency globally are steadily growing.

8. The bot trading's offered are at large making this platform the best crypto trading offered.

9. If you don't sell your coins immediately, you can only transfer them to another wallet, with high transaction fees because it's send over ERC20.

10. Fees are reduced depending on your 30day trading volume.

11. I had to pay $5 for around $20 of CRO, $6 for around $14 of RING and $7 for my $10 VIDY, which I cannot transfer at all, since I need a minimum of 14000 VIDY, where I only have 12000.

Steps to Troubleshoot & Fix Pionex Issues

1. Fix Pionex Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Pionex: Restarting the app will resolve most errors.
  2. Update the Pionex App. Here is how:
    1. On Android goto PlayStore » Search for "Pionex" » Open Pionex - Crypto Trading Bot » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Pionex » click "UPDATE".
  3. Clear Pionex - Crypto Trading Bot app cache: Clearing cached data will force your app to retrieve the latest data directly from Pionex servers.
    1. On Android, goto Settings » Apps » Select "Pionex - Crypto Trading Bot" » click Storage » click "Clear Cache".
  4. Check Pionex app permissions. If any of these permissions required to use your device's features are disenabled, Pionex might not work.
  5. Uninstall and reinstall Pionex. If nothing else has worked, completely uninstall Pionex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Pionex not working


2. Fix Pionex Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Pionex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Pionex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Pionex may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Keeks

Under GDPR law I would like to delete my account and data.

— 2 years ago by Jean Thomas

Hello...please could you delete my Pionex account as I find it too complicated for my purposes. Thank you. Jean

— 2 years ago by Grzegorz Banaszek

Hello. I want to delete my pionex account and all my data.

— 2 years ago by Zach

I want my account deleted. I thought this was a buying / selling and not trading Bitcoin site.

— 2 years ago by May ann

Hi, may i request for you to delete my account. I have tried all settings to clain your trial bonus, and at last i found that the promotion was already finish. From the deposits itself, i dont have. I am hoping that it would be taken action as soon as possible. Thank you

— 2 years ago by Atacan

Hello, I am requesting that my account named Atacandeveli7@redacted be permanently deleted.

— 2 years ago by Stelios

Hello! I would like my account to be deleted.

— 3 years ago by Riccardo

vorrei che il mio account fosse cancellato ai sensi della legge GDPR, noto come "diritto alla cancellazione". la sanzione

— 3 years ago by Tibor Krista

Account deleteion request. Not using the app anymore

— 3 years ago by Peter Krista

Not using the app anymore

— 3 years ago by Iustin Petrescu

i already have another account that i use

— 3 years ago by Erik Trageton

Hi, can you delete my data and account?