Contact PingOne Customer Service

Why should I report an Issue with PingOne®?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ping Identity Corporation to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. PingOne is a cloud-based identity service from Ping Identity that gives users one-click access to all their applications while providing your IT team with the security, compliance, and intelligence your business can’t compromise on.

2. Use PingOne mobile with your PingOne account for single sign-on (SSO) access to your applications from your Android tablet or phone.

3. This app delivers the desktop experience of PingOne to your mobile device.

4. The PingOne mobile application requires a PingOne account.

1. No schedule and won't sign out... Still does not work even after the new update......it's annoying 🙄Old app 2015 last update, when I open says made for older android versions and now does not work on my phone.

2. As an employee for a company that uses it, it's a reason to have more staff for troubleshooting why it doesn't work.Horrible it was good when it was working but hasn't worked for months now thank goodness my work posts a paper copy of the schedule.

3. It seems like anybody who has an android phone that it doesn't work for them.I have been able to open this app twice in the entire four months I have had it installed.

4. The app hasn't been updated since 2015 so it makes sense it will keep crashing Edit: how do i get there new version? The only one listed in Google play store is 1.6Non functional app.

5. I'm going to uninstall this app, not worth my time.This app really hasn't been updated in SIX YEARS?!? I can open the app, but none of my SSO apps open from the tiles.

6. Absolutely horrible user experience to have to browse to my company's portal and go through the whole auth process whenever I need something on my phoneThis app rarely works correctly.

7. It's great when it works, been crashing for the last few days.

8. Find something else.I've been trying to get it to work properly.

9. It didn't show me I was working on Sunday and I double check at work and I am.

10. IDKTotally unreliable app to use the developer does nothing to correct error messages they claim to do something but there is zero evidenceThe app is buggy.

11. In serious need of a new app or update to fix issues.

1. Fix PingOne Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart PingOne: Restarting the app will resolve most errors.
2. Update the PingOne App. Here is how:
   1. On Android goto PlayStore » Search for "PingOne" » Open PingOne® » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PingOne » click "UPDATE".
3. Clear PingOne® app cache: Clearing cached data will force your app to retrieve the latest data directly from PingOne servers.
   1. On Android, goto Settings » Apps » Select "PingOne®" » click Storage » click "Clear Cache".
4. Check PingOne app permissions. If any of these permissions required to use your device's features are disenabled, PingOne might not work.
5. Uninstall and reinstall PingOne. If nothing else has worked, completely uninstall PingOne then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing PingOne not working

2. Fix PingOne Server issues & Internet Connection

1. Check network connection: An unstable Internet will make PingOne be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to PingOne not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, PingOne may not be able to connect to the Internet when running in the background.