Published by PhonePe on Mar 8, 2024

Report an issue with PhonePe UPI, Payment, Recharge.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with PhonePe UPI, Payment, Recharge?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PhonePe to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact PhonePe UPI, Payment, Recharge image 1 contact PhonePe UPI, Payment, Recharge image 2

About PhonePe UPI, Payment, Recharge

1. PhonePe is a payments app that allows you to use BHIM UPI, your credit card and debit card or wallet to recharge your mobile phone, pay all your utility bills and to make instant payments at your favourite offline and online stores.

2. Link your bank account on PhonePe and transfer money with BHIM UPI instantly!

3. You can also invest in mutual funds and buy insurance plans on PhonePe.

4. Get Car & Bike Insurance on our app.

5. The PhonePe app is safe and secure, meets all your payment, investment, mutual funds, insurance and banking needs, and is much better than Internet banking. - Manage Multiple Bank Accounts – Check Account Balance, Save Beneficiaries across multiple bank accounts like SBI, HDFC, ICICI & 140+ banks. - Make online payment on various shopping sites like Flipkart, Amazon, Myntra etc. - Pay for online food orders from Zomato, Swiggy etc. - Pay for online grocery orders from Bigbasket, Grofers etc. - Pay online for travel booking from Makemytrip, Goibibo etc. - Scan and Pay via QR Code at local stores like kirana, food, medicines etc. - Insure your shop to protect against losses due to fire, natural calamities, and burglaries. - Tax Saving Funds: Save up to Rs. - Recharge Prepaid Mobile Numbers like Jio, Vodafone, Idea, Airtel etc. - Recharge DTH like Tata Sky, Airtel Direct, Sun Direct, Videocon etc. - Buy a PhonePe Gift Card for easy payments across 1 lakh+ leading offline and online outlets and across the PhonePe app. - Manage and track refunds from your favorite shopping websites on PhonePe.

PhonePe UPI, Payment, Recharge Customer Insights

1. Makes no sence to re-varify again and again.App Experience is Very Good Overall, But there is just one issue, that its very difficult to make phonepe transactions with bank statement, it would be best if phonepe app allow users to download upi statment with narration and utr no so that we have match it with our bank statement.

2. But, Recently I started seeing an issue - one of my contacts with which I have been doing monthly transactions suddenly started appearing in a different name just for my installed app.

3. Another issue is that it takes a lot of time even after successful payment (like in paying electricity bills).

4. Overall, I do not recommend this app due to its poor performance and lack of user-friendliness.Hii,sir i'm unable to check my balance,on every try it takes a lot of time,even after that it doesn't show the balance Sir i still face the problem of check balance.

5. Even though my account is varified and made several transactions before, it starts varifiying at worst possible time (when making a transaction).

6. Currently there is no such option and every time i have to access history and open each and every transaction to view the narration.It was fine until a few days ago.

7. Earlier, I used to have 2 bank a/cs with two different phone no's registered on phonepe & I could transfer within those banks.

8. But i think the time being taken to resolve the issue is too long.

9. And when the issue is raised, it takes around 24 to 48 hrs to resolve the issue in order to make payment done perfectly.

10. I don't want to have to transfer ₹57 when I'm only supposed to transfer ₹56.62. PhonePe is the only app that does not support transferring paise.

11. I have been using this app for couple of years no issue as come up before.

Steps to Troubleshoot & Fix PhonePe UPI, Payment, Recharge Issues

1. Fix PhonePe UPI, Payment, Recharge Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PhonePe UPI, Payment, Recharge: Restarting the app will resolve most errors.
  2. Update the PhonePe UPI, Payment, Recharge App. Here is how:
    1. On Android goto PlayStore » Search for "PhonePe UPI, Payment, Recharge" » Open PhonePe UPI, Payment, Recharge » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PhonePe UPI, Payment, Recharge » click "UPDATE".
  3. Clear PhonePe UPI, Payment, Recharge app cache: Clearing cached data will force your app to retrieve the latest data directly from PhonePe UPI, Payment, Recharge servers.
    1. On Android, goto Settings » Apps » Select "PhonePe UPI, Payment, Recharge" » click Storage » click "Clear Cache".
  4. Check PhonePe UPI, Payment, Recharge app permissions. If any of these permissions required to use your device's features are disenabled, PhonePe UPI, Payment, Recharge might not work.
  5. Uninstall and reinstall PhonePe UPI, Payment, Recharge. If nothing else has worked, completely uninstall PhonePe UPI, Payment, Recharge then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PhonePe UPI, Payment, Recharge not working


2. Fix PhonePe UPI, Payment, Recharge Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PhonePe UPI, Payment, Recharge be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PhonePe UPI, Payment, Recharge not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PhonePe UPI, Payment, Recharge may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Yes

    — by NSENGIYUMVA Pascal 10 months ago

  • My account delete

    — by Muhammadimran 1 year ago

  • Hello I had ordered this Keto product over the TV. It sure didn't say I had to pay 240$ I need help please It said 40$ and I have 4 kids and 3 birthdays this month. I need help please please
    Kelly Butz
    Order # 2780522

    — by Kelly Butz 2 years ago

  • Phone pay recharge is done but not credited diamonds I want my cash back

    — by Joseph James 2 years ago

  • My phone pay recharge is successfully but not credited diamonds refund my cash

    — by Joseph James 2 years ago

  • PHONE PE MY MOBILE PHONE NUMBER IS 9867416077 PLEASE CANCEL MY SUBSCRIPTION

    — by RAJ RAMESHWAR VISHWAKARMA 2 years ago

  • Pay

    — by Tina stGeorge 3 years ago