Contact Philo Customer Service

Why should I report an Issue with Philo: Shows, Movies, Live TV.?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Philo, Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Also, when watching on a browser after 25 mins a player error is displayed and when your phone screen locks the streaming icon disappears after unlocking your phone and you can't control the streaming from your device.

2. Also when the title ends the chromecast will disconnect, making you have to reconnect before you watch something else.It has a really good line up of shows but when casting to my Chromecast it seems to disconnect about every 30 minutes, sometimes less.

3. Reconnecting to the Chromecast, and no it's not the Chromecast because it works perfectly with other streaming apps.This is a really good app.

4. If that was fixed it would be 5 stars, but that's a big issue to me and makes me want to look elsewhere for my TV serviceIDK what is wrong with this app but I'm constantly having to restart VOD and DVR shows while streaming.

5. The play button will not work! I was hoping that there was an update but there is not...Wow, this is the worst streaming service I've ever had, yet just years ago it was the best.

6. Just stream for free and save your money.Love the service and all of the channels and the DVR capabilities.

7. Sometimes, you can watch a full episode of a show or movie, and other times, it'll lose signal at about 15 mins left of the title.

8. But lately, everytime the I pause the app and the screen times out I have to restart the app to finish watching the show.

9. It's just a streaming service making money off ads.

10. Other than that I love it but it's truly frustrating when you're watching a show to have to go through the whole set up.

11. Then I have to restart my Chromecast to continue watching.

1. Fix Philo Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Philo: Restarting the app will resolve most errors.
2. Update the Philo App. Here is how:
   1. On Android goto PlayStore » Search for "Philo" » Open Philo: Shows, Movies, Live TV. » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Philo » click "UPDATE".
3. Clear Philo: Shows, Movies, Live TV. app cache: Clearing cached data will force your app to retrieve the latest data directly from Philo servers.
   1. On Android, goto Settings » Apps » Select "Philo: Shows, Movies, Live TV." » click Storage » click "Clear Cache".
4. Check Philo app permissions. If any of these permissions required to use your device's features are disenabled, Philo might not work.
5. Uninstall and reinstall Philo. If nothing else has worked, completely uninstall Philo then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Philo not working

2. Fix Philo Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Philo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Philo not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Philo may not be able to connect to the Internet when running in the background.