Published by Phereo Ltd.

Report an issue with Phereo 3D Photo.
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Why should I report an Issue with Phereo 3D Photo?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Phereo Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Phereo 3D Photo image 1 contact Phereo 3D Photo image 2

Phereo 3D Photo Customer Insights

1. Please fix this or it will be useless to plenty phone users.Disappointing I was looking for an app to take or create 3d photos and all this app does is let you see other people's photosHello I have a big problem with this app It doesn't recognize my phone (telephone p11 3d) as a native 3d mobile which make this app useless with me Please fix this app ASAP 🙏🙏🙏They say "Phereo app takes the world of amazing 3D pictures to your mobile.

2. Use your android phone to capture and view vibrant moments of your life in an all-dimensional way." NO "Phereo app ONLY takes the world of amazing 3D pictures to your 3D CAPABLE mobile.

3. Use your 3D CAPABLE android phone to capture and view vibrant moments of your life in an all-dimensional way."Deleted because it didn't work.

4. Fantastic 3D! just one fault it keeps saying no connection when I have full signal on Wi-Fi and that I need to refresh the page would have been five stars!it might be a great app but it's not what I was looking for.

5. No connection.constant crashing and requiring a me to keep confirming my email addressNot working with elephone p11 3d column interlace 3d screen.Samsung Note9 doesnt work.

6. I was only interested in viewing my own content not the world.I have the latest phone, a note20 5G and it says my phone does not support their app.

Steps to Troubleshoot & Fix Phereo 3D Photo Issues

1. Fix Phereo 3D Photo Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Phereo 3D Photo: Restarting the app will resolve most errors.
  2. Update the Phereo 3D Photo App. Here is how:
    1. On Android goto PlayStore » Search for "Phereo 3D Photo" » Open Phereo 3D Photo » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phereo 3D Photo » click "UPDATE".
  3. Clear Phereo 3D Photo app cache: Clearing cached data will force your app to retrieve the latest data directly from Phereo 3D Photo servers.
    1. On Android, goto Settings » Apps » Select "Phereo 3D Photo" » click Storage » click "Clear Cache".
  4. Check Phereo 3D Photo app permissions. If any of these permissions required to use your device's features are disenabled, Phereo 3D Photo might not work.
  5. Uninstall and reinstall Phereo 3D Photo. If nothing else has worked, completely uninstall Phereo 3D Photo then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Phereo 3D Photo not working


2. Fix Phereo 3D Photo Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Phereo 3D Photo be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Phereo 3D Photo not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Phereo 3D Photo may not be able to connect to the Internet when running in the background.

Reported Issues