Published by PHEMEX TECHNOLOGY PTE. LTD. on Feb 1, 2024

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Why should I report an Issue with Phemex: Crypto & BTC Trading?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of PHEMEX TECHNOLOGY PTE. LTD. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Phemex: Crypto & BTC Trading

1. BTC (Bitcoin), USDT, SOL (Solana), DOT (Polkadot), ETH (Ethereum), LINK (Chainlink), LTC (Litecoin), AAVE, ATOM (Cosmos), SUSHI, UNI (Uniswap), ADA (Cardano), XTZ, FIL, SNX, CHZ, XRP (Ripple), TRX (TRON), MATIC,WLD, GAS, ARB, COMP, DOGE (Dogecoin), GRT, EOS, KSM, ALGO, XLM, MANA, YFI, BCH, ENJ (Enjin), MKR, AXS, BAT, ZEC, QTUM, ONT, VPAD, SAND, ALICE, ENS, ANKR, GTC, OCEAN, MASK, USDC, YGG, AGLD, SLP, CAKE, HOT, FET, EOS, BNB, APE, OMG, XRP, DENT, 1INCH, C98, UMA, COMP, COTI, etc.

2. Phemex - The transparent and trustworthy Crypto exchange and Crypto Futures trading platform.

3. Users can also enjoy full TradingView integration and futures grid trading bots that automate their strategies for convenient profits.

4. Through the revolutionary Phemex Web 3, the platform has launched its own Phemex Token which can be staked for high APR and grant special privileges such as trading fee discounts and governance rights.

5. Phemex Collaborator Affiliate Program allows partners to permanently earn up to 60% in commissions on all trading fees collected from the referral network.

6. BTC, ETH, LINK, XTZ, DOT, UNI, LTC, WLD, ARB, TRX, ATOM, SNX, ADA, SUSHI, SOL, FIL, ALGO, ENJ, XRP, DOGE, XMR, KSM, BCH, COMP, MANA, CHZ, YFI, GOLD, etc. 300k transactions per second (TPS), with order response times of less than 1 millisecond. Cold wallet storage.

7. Phemex is a leading cryptocurrency exchange that specializes in spot and derivatives trading.

8. Our new Futures Grid Trading Bot has emerged as an irreplaceable tool in the exciting futures markets with an impressive 500 grids.

9. It features 140+ USDT-margined contract trading pairs with up to 100x leverage, alongside 230+ popular spot trading pairs.

10. By publishing monthly proof-of-reserves and proof-of-solvency, Phemex stands out as one of the best and most trustworthy crypto exchanges. 1.

11. Derivatives (Perpetual Contract) trading with up to 100x leverage and settled in USDT, USD, BTC, or ETH. 3.

Phemex Customer Insights

1. Switching to landscape to use drawing tools will be so much annoying.Great interface, live the percentage sliders and these ease and swiftness of being able to set orders and click 5% 10% etc rather typing out my prices from scratch saves a lot of time and helps to not miss trades fiddling around in the menu like I do on other exchangesIf you're looking to trade crypto, don't do it with Phemex.

2. Furthermore, stop limit orders stopped working.So far the App has worked excellent for me, the only thing is that I can't customize the settings of the indicators on the charts.Pretty good overall great customer service anytime I've had an issue with anything it's been resolved on the spot with the customer hotline.

3. Although I still recommend the full desktop platform for most ocassions, I'm still quite happy with the functionality of this app.It would be great if add basic drawing tools- vertical line, rectangular box, horizontal line and Fibonacci retracement.

4. This issue unresolved for over 2 weeks as well: Cancelling orders leaves them open even though they are cancelled and dont trigger.

5. Would not recommend.I thoroughly enjoy phemex and a trading app, it is simple, user friendly and fun to use.

6. I think people are just getting stuck from not following directions so lookThe Phemex app offers all the basic functions that are perfect on the go.

7. With the recent addition of spot trading capabilities, it has everything I need when I require quick operations without a computer.

8. Went to close one by converting back to USD to withdraw, but you cannot withdraw in USD but was also unable to convert to another currency and am now unable to withdraw or convert.

9. It is a convenient and streamlined version of the full web platform recreated with a simple interface.

10. Make it like we can use drawing tools even while keeping phemex on portrait mode.

11. I opened two different accounts that have only been a waste of money.

Steps to Troubleshoot & Fix Phemex Issues

1. Fix Phemex Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Phemex: Restarting the app will resolve most errors.
  2. Update the Phemex App. Here is how:
    1. On Android goto PlayStore » Search for "Phemex" » Open Phemex: Crypto & BTC Trading » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phemex » click "UPDATE".
  3. Clear Phemex: Crypto & BTC Trading app cache: Clearing cached data will force your app to retrieve the latest data directly from Phemex servers.
    1. On Android, goto Settings » Apps » Select "Phemex: Crypto & BTC Trading" » click Storage » click "Clear Cache".
  4. Check Phemex app permissions. If any of these permissions required to use your device's features are disenabled, Phemex might not work.
  5. Uninstall and reinstall Phemex. If nothing else has worked, completely uninstall Phemex then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Phemex not working

2. Fix Phemex Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Phemex be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Phemex not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Phemex may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I would like to delete this account due to not really understanding how all of this works if I decide to come back I’ll come back. Have a good day!

    — by Sinoe Chavez 1 year ago

  • Please delete this acc data of Phemex

    — by Robin Jahnel 1 year ago

  • Don't have access to email anymore.

    — by Derriaunna Thornton-Nelson 2 years ago

  • Request to delete account on phemex

    — by Bll 2 years ago

  • I don't want to use it anymore, please close my account.

    — by fatma 2 years ago

  • I want to delete my phemex account because I don't use it

    — by burak 2 years ago

  • I have decided not to use the account again, therefore I request that you kindly delete my account from your database and also wipe all notifications if any. Best Regards

    — by ventrue 2 years ago

  • I would like my account to be deleted. I have never used this account and never created this account. Thank you.

    — by Nichole Bonnema 2 years ago

  • Sir my phemex account in lon in authentication code not work

    — by Sutej 2 years ago