Contact FedLoan Student Loans Customer Service

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1. Would be nice to have a pay-off calculator in the "target specific loans" menu- to allow user to estimate new pay-off date for a loan with a high rate if you want to pay extra principle.User friendly app - I particularly like that the dollar amount of interest accrued per day, is listed on the landing page.

2. it takes a lot of time to find which loans i want to target when submitting a payment.This app is annoying.

3. Even after paying the minimum, the app won't let me pay extra and allocate the extra payment to certain loans.

4. It could be improved by having larger font on log-in screen because old people like myself have trouble reading if I am typing the correct keys for the password (or have a "view password" option once you've typed it in- instead of keeping the password hidden).

5. My one wish was that they add a calculator of sorts to calculate how long it would take to pay off your loans with a given monthly payment.

6. I have changed my password 5 times now and spoken with 2 people over the phone about this issue with no help because it does not show an issue on their end.this version is an improvement over the previous app but it still feels like a chore to navigate.

7. My only complaint is that the boxes for the targeted loan payment amount could be made to look a bit more editable.

8. I'm paying a good bit over double my minimum every month and would love to track the progress in some more useful way.I love how easy it is to pay my loan bill monthly.

9. When I call customer service, they say this is the best option for the payment to do what I want, but yet the payment gets applied however it wants at random times.

10. Just click "payment options" and you'll be able to select that you want to make targeted payments).

11. Also really like the infographic break down and details on how the payment was distributed between principal and interest on each loan.

1. Fix FedLoan Student Loans Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FedLoan Student Loans: Restarting the app will resolve most errors.
2. Update the FedLoan Student Loans App. Here is how:
   1. On Android goto PlayStore » Search for "FedLoan Student Loans" » Open FedLoan Student Loans » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FedLoan Student Loans » click "UPDATE".
3. Clear FedLoan Student Loans app cache: Clearing cached data will force your app to retrieve the latest data directly from FedLoan Student Loans servers.
   1. On Android, goto Settings » Apps » Select "FedLoan Student Loans" » click Storage » click "Clear Cache".
4. Check FedLoan Student Loans app permissions. If any of these permissions required to use your device's features are disenabled, FedLoan Student Loans might not work.
5. Uninstall and reinstall FedLoan Student Loans. If nothing else has worked, completely uninstall FedLoan Student Loans then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FedLoan Student Loans not working

2. Fix FedLoan Student Loans Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FedLoan Student Loans be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FedLoan Student Loans not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FedLoan Student Loans may not be able to connect to the Internet when running in the background.