Published by Paysend Technology Limited on Nov 19, 2024

Report an issue with Paysend Money Transfer App.
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Why should I report an Issue with Paysend Money Transfer App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Paysend Technology Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Paysend Money Transfer App image 1 contact Paysend Money Transfer App image 2

About Paysend Money Transfer App

1. Over 9 million people already use Paysend for their international transfers, and we’ve received over 33,000 Trustpilot reviews - with 85% of people rating us as ‘excellent’. “Pioneering… a world-first system of transferring funds internationally by knowing a recipient’s 16-digit card number. “Consumers benefit from the ability to move funds, bypassing the traditional banking system and eliminating all the inefficiencies associated with a slow speed of delivery, high foreign exchange rates and correspondent banks’ fees.

2. The Paysend money transfer app is an easy-to-use bank alternative for people who want to send money internationally without high bank fees or slow queues.

3. With Paysend you can move your money abroad to international bank accounts with zero transfer fees!

4. Paysend is a money transfer app which lets you send funds worldwide to over 170 countries.

5. When you choose Paysend, your international money transfer is simple, fast and low-cost.

6. Our unique card2card transfers let you send money directly to a credit, debit or prepaid card for a flat fee of just £1, €1. 5 or $1. 99.

7. Download the Paysend app and open your account online in minutes!

8. Our app lets you deliver funds to friends and family in over 170 countries globally, helping you to stay connected with your loved ones.

9. Your money will usually arrive within minutes of pressing ‘send’.

10. We won’t make you or your recipient wait!

11. It takes just minutes to get started - download Paysend mobile app now and open your account online to start sending money abroad!

Paysend Money Transfer App Customer Insights

1. Do you hate this country so muHow can I legitimately, as a payer, contact a business payee to send Paysend their personal ID? In my latest transfer attempt, the app requested additional verification (partial bank card numbers belonging to myself and my recipient).

2. It is so easy to instantly send money to another bank, debit, or credit card, and the money comes within minutes!!! I accidentally paid a bill with my card, and I meant to use my fiancee's card, but with this app, he could easily send me the money back instantly.

3. Today, to send money, it's only via digital via mobile and it's impossible to send in the local currency! I'm terribly disappointed and shocked that this is the ONLY country in Africa where you can't even send money in local currency😨😱! Worse to have a change so quickly, it raises questions.

4. I made bank transfer, after 5 days, when I contacted customer service via chat all they had to say is sorry and please be patient.

5. If you want to chat again, it's not workingI've been using this app for a long time now, I had some issues with it from the past but it is unlike recently, I have noticed that it took 50 on my account, I don't mind paying if it's necessary but atleast let your customers know what we're paying for so that we are aware.

6. Besides which idiot wants to watch adverts when all you want is to send and receive cash.

7. They say transfer payment within minutes for UPI based transfer, however it's being 12 hours now and they haven't initiated the transfer.

8. In-app chat could not help.This platform desreves a minus 100 rating.. Firstly, creating an account is mission impossible.

9. They still took the money from my bank account and won't return it.

10. If i want to talk to chat bot they will not let you in anymore telling you 'somethings wrong' ...Worst app I've ever experienced!Worst app , I have ever used.

11. A customer should have clear picture before making the transfer.

Steps to Troubleshoot & Fix Paysend Money Transfer App Issues

1. Fix Paysend Money Transfer App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paysend Money Transfer App: Restarting the app will resolve most errors.
  2. Update the Paysend Money Transfer App App. Here is how:
    1. On Android goto PlayStore » Search for "Paysend Money Transfer App" » Open Paysend Money Transfer App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paysend Money Transfer App » click "UPDATE".
  3. Clear Paysend Money Transfer App app cache: Clearing cached data will force your app to retrieve the latest data directly from Paysend Money Transfer App servers.
    1. On Android, goto Settings » Apps » Select "Paysend Money Transfer App" » click Storage » click "Clear Cache".
  4. Check Paysend Money Transfer App app permissions. If any of these permissions required to use your device's features are disenabled, Paysend Money Transfer App might not work.
  5. Uninstall and reinstall Paysend Money Transfer App. If nothing else has worked, completely uninstall Paysend Money Transfer App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paysend Money Transfer App not working


2. Fix Paysend Money Transfer App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paysend Money Transfer App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paysend Money Transfer App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paysend Money Transfer App may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • i didnt recive two big transfers and one was done on 3-14 @3;24 amount 250 and 3/17 @11;23am for 540.00 did not recive nothing and i want to know where my money is

    — by TIMOTHY MICHAEL MARTINEZ 2 years ago

  • Please can I send money to someones bank account in Ghana-West

    — by Kwabena Poku 3 years ago