Contact XtraPOWER Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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3. Skip support wait times and emailing back and forth. Get help immediately.

1. Since I've changed my number I've been trying to update the card to the new phone number I've done everything in my power, then I called customer service then I called the Xtrapower card each of them sent me back to the other one.

2. Card activity doesn't give correct balance and recent transactions won't display until the next day, that is not a "recent" transaction if I have to wait an entire day to see my new available balance.

3. I got the card from the Payomatic check cashing location, I received my new card with actual name in the mail when I registered...and the transfer of funds to the new card was so damn easy.

4. please fix before I cancel my services.I have funds on my card but these people keep disabling access to it "for my safety".

5. Lastly, they want to charge $15 for a money order in Payomatic locations purchased using my card.

6. I'm out of town and now have no way to use my card and I've tried to call but it's over an hour wait time.

7. After 2 transactions in a 24 hour rolling period they block your card and the only way to fix is to call.

8. Be very careful, they will not help you.I'm extremely unhappy with the XtraPower card.

9. I finally sorted the first problem but as soon as I use the card, it gets shut off AGAIN.

10. Only thing that is missing is benefits for people with the same card.

11. No problem transferring new card even has my name.

1. Fix XtraPOWER Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart XtraPOWER: Restarting the app will resolve most errors.
2. Update the XtraPOWER App. Here is how:
   1. On Android goto PlayStore » Search for "XtraPOWER" » Open XtraPOWER by PAYOMATIC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XtraPOWER » click "UPDATE".
3. Clear XtraPOWER by PAYOMATIC app cache: Clearing cached data will force your app to retrieve the latest data directly from XtraPOWER servers.
   1. On Android, goto Settings » Apps » Select "XtraPOWER by PAYOMATIC" » click Storage » click "Clear Cache".
4. Check XtraPOWER app permissions. If any of these permissions required to use your device's features are disenabled, XtraPOWER might not work.
5. Uninstall and reinstall XtraPOWER. If nothing else has worked, completely uninstall XtraPOWER then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing XtraPOWER not working

2. Fix XtraPOWER Server issues & Internet Connection

1. Check network connection: An unstable Internet will make XtraPOWER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to XtraPOWER not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, XtraPOWER may not be able to connect to the Internet when running in the background.