Contact XtraPOWER Customer Service

Why should I report an Issue with XtraPOWER by PAYOMATIC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of PAYOMATIC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The inPOWER Prepaid Mastercard® is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated and may be used everywhere Debit Mastercard cards are accepted.

2. Find New York’s biggest check casher in minutes! * Faster access to funds is based on comparison of traditional banking policies and deposit of paper checks from employers and government agencies versus deposits made electronically.

3. Link your inPOWER Card to see every card transaction and real time balance, share money** 24/7 with speed, convenience and security.

4. Have immediate access to transactions made in any PAYOMATIC location & on your inPOWER Card.

5. Get access to your money earlier* when you get direct deposit to your inPOWER Card.

6. Share money between your inPOWER Cards, to your bank account or to your friend's inPOWER Card.

7. Set up Direct Deposit to your inPOWER Card and get paid up to 2 days earlier!

8. See all of your PAYOMATIC and inPOWER Card activity, anytime, anywhere.

9. Have your PAYOMATIC store transaction receipts, and your inPOWER monthly statement delivered to your inbox.

10. Direct Deposit and earlier availability of funds is subject to payer’s support of the feature and timing of payer’s funding. ** Fees may apply.

11. XtraPOWER creates a seamless experience that tracks all of your spending activity with PAYOMATIC.

1. Since I've changed my number I've been trying to update the card to the new phone number I've done everything in my power, then I called customer service then I called the Xtrapower card each of them sent me back to the other one.

2. Card activity doesn't give correct balance and recent transactions won't display until the next day, that is not a "recent" transaction if I have to wait an entire day to see my new available balance.

3. I got the card from the Payomatic check cashing location, I received my new card with actual name in the mail when I registered...and the transfer of funds to the new card was so damn easy.

4. please fix before I cancel my services.I have funds on my card but these people keep disabling access to it "for my safety".

5. Lastly, they want to charge $15 for a money order in Payomatic locations purchased using my card.

6. I'm out of town and now have no way to use my card and I've tried to call but it's over an hour wait time.

7. After 2 transactions in a 24 hour rolling period they block your card and the only way to fix is to call.

8. Be very careful, they will not help you.I'm extremely unhappy with the XtraPower card.

9. I finally sorted the first problem but as soon as I use the card, it gets shut off AGAIN.

10. Only thing that is missing is benefits for people with the same card.

11. No problem transferring new card even has my name.

1. Fix XtraPOWER Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart XtraPOWER: Restarting the app will resolve most errors.
2. Update the XtraPOWER App. Here is how:
   1. On Android goto PlayStore » Search for "XtraPOWER" » Open XtraPOWER by PAYOMATIC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for XtraPOWER » click "UPDATE".
3. Clear XtraPOWER by PAYOMATIC app cache: Clearing cached data will force your app to retrieve the latest data directly from XtraPOWER servers.
   1. On Android, goto Settings » Apps » Select "XtraPOWER by PAYOMATIC" » click Storage » click "Clear Cache".
4. Check XtraPOWER app permissions. If any of these permissions required to use your device's features are disenabled, XtraPOWER might not work.
5. Uninstall and reinstall XtraPOWER. If nothing else has worked, completely uninstall XtraPOWER then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing XtraPOWER not working

2. Fix XtraPOWER Server issues & Internet Connection

1. Check network connection: An unstable Internet will make XtraPOWER be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to XtraPOWER not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, XtraPOWER may not be able to connect to the Internet when running in the background.