Published by Paxful on Oct 21, 2024

contact Paxful: Buy Bitcoin & Ethereum Chat with our AI-based Paxful Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Paxful?



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What users are saying

1. He/she is requesting for people's phone numbers and sending malicious links to them and if they don't comply, they will delay the transaction this wasting one's time until the trade expires.

2. The only drawback is that, I have fat fingers.This app does not show the network fee when you're withdrawing BTC unlike other platforms and exchanges which allow users to calculate how much BTC it's going to be sent to the external wallet.

3. Please you guys should impose harsh punishments for people who try this like holding onto their coins and create a special platform to report them as it doesn't speak well of your platform.They stole my coins.

4. Just recently a seller redeemed my $450 razer gold card and told me the card is not good and when dispute started moderator awarded the coins to the seller.

5. I have replied to the help ticket and emails several times confirming this like y'all asked but no responseHoly moley, going through all the 1-star reviews for this app/website just reminds me of how absolutely incompetent the general public is.

6. Ads minimum set up time for payment is 30 mins means enough to have a window of opputunity for scammerz plus 2hrs waiting time before creating disputes.

7. Phone verification won't work and they refuse to release my coins without it.

8. External pests like middleman scammerz, phishing linkerz, coin lockerz, auto-payment modus and even the system itself has major issue.

9. Everything that you need to be able to find is right there, and its super easy to make transactions, beit buying or selling, as well as sending and receiving.

10. When you keep trying the app starts giving error notification paxful isn't responding...I will keep editing my review until u improve.

11. There's one where some guy is accusing them of being a scam because he lost his phone with his 2FA account and he can't login.

Steps to Troubleshoot & Fix Paxful Issues

1. Fix Paxful Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paxful: Restarting the app will resolve most errors.
  2. Update the Paxful App. Here is how:
    1. On Android goto PlayStore » Search for "Paxful" » Open Paxful: Buy Bitcoin & Ethereum » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paxful » click "UPDATE".
  3. Clear Paxful: Buy Bitcoin & Ethereum app cache: Clearing cached data will force your app to retrieve the latest data directly from Paxful servers.
    1. On Android, goto Settings » Apps » Select "Paxful: Buy Bitcoin & Ethereum" » click Storage » click "Clear Cache".
  4. Check Paxful app permissions. If any of these permissions required to use your device's features are disenabled, Paxful might not work.
  5. Uninstall and reinstall Paxful. If nothing else has worked, completely uninstall Paxful then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paxful not working


2. Fix Paxful Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paxful be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paxful not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paxful may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by kholiwe

I want to permantely delete my paxiful account, i locked it, i cant log in. i want re-register my names and address.Please help me delete my account.

— 3 years ago by soshina

My personal information is being used without my permission and I want it to be completely erased. I would like to have my personal data completely erased because they are using my selfies and credit cards without my permission.

— 3 years ago by Laban

On date 6/1/2021 i sent my BTC to my recepients wallet and it doesn't appear in is wallet kindly assist me

— 3 years ago by Laban

I sent my BTC and it doesn't appear in my recepients wallet

— 3 years ago by Elijah

I request my account data and information to be deleted off paxful data base especially my email .👉 elijahnabende@redacted

— 4 years ago by Neha

I want to delete my paxful account right now