Contact IIAB Customer Service

Why should I report an Issue with IIAB Mobile?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Islamic International Arab Bank to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Its just another failure besides the online version with no extra features or functionalities.... bored to say more there's a lot....app designed to be easily used by everyone but it crashes alot, does not recognize many bills and does not support all payment types, opening account option is an accessory that does never work mostly "bill not found" message freaks me out app needs alot of workVery bad, the app has been crash multiple time during the registeration.

2. For whom in charge, would you please pay attention to this app? Please make it working, easy and usable, a good team would make it fabulous in one month, please make it happen!This Application is so poorly made, is almost embarrassing for a respected bank to have such a horrible and buggy user interface.

3. I'm hoping it's secure enough though.I am having problem with the app on my phone, the log in prompt is covered and I keep getting an error msg; keeping in mind that it works fine on other phones same account!!I installed the App, then once i open the App i didn't continue registering, the App interface( GUI ) the worst i ever seen.

4. APPLICATION IS NOT WORKING! ONLINE IS NOT WORKING! 14Feb2021!!!!!!!Many glitches, if you have to use this application urgently to pay on time, this application is not for you because this app is worst to meet you obligations in money and Banking issues.

5. Also the user interface is very bad... It looks like a demo not like a release.Adding my information to register with no results, giving me that the ID is wrong while it was copied multiple times from my ID card.

6. Freezing, delays and sudden shutdown and page disabled or disappeared in the title of this application.

7. I've been trying to do the so-called online registration for ages and it's not working.

8. I could manage to fill in the required fields and supposedly to reach the last stage where I get a verification code on my phone, I put it in but surprisingly, it was invalid.

9. Learn from Bank Al Etihad.very bad application.

10. Unfortunately, application on web was much better and friendly to use than this one, but web app they turned it off no more to use!!!! So we all got trapped in IIAB mobile.

11. Please make necessary updates now?!!unfortunately very bad! lacks even the basics of quality and user experience fundamentals.

1. Fix IIAB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IIAB: Restarting the app will resolve most errors.
2. Update the IIAB App. Here is how:
   1. On Android goto PlayStore » Search for "IIAB" » Open IIAB Mobile » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IIAB » click "UPDATE".
3. Clear IIAB Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from IIAB servers.
   1. On Android, goto Settings » Apps » Select "IIAB Mobile" » click Storage » click "Clear Cache".
4. Check IIAB app permissions. If any of these permissions required to use your device's features are disenabled, IIAB might not work.
5. Uninstall and reinstall IIAB. If nothing else has worked, completely uninstall IIAB then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IIAB not working

2. Fix IIAB Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IIAB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IIAB not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IIAB may not be able to connect to the Internet when running in the background.