Contact Insite Gold Customer Service

Can you send me invoice to pay 36 months service in Russia?
Thanks, Nikolay Matveev
Истра, Песчанка 1, д.7

Dear all, I have an Iphone 8 with the latets version of IOS. The Insite Gold App is very long to connect. The message "connecting to site" appears but takes sometimes more tha 30 seconds to connect to the alarm page. I try to shoot the app and retry but it's always the same.
Thank you for your help.

I am trying to connect to my system on the app and I get this error message:
The system detected that the panel was replaced. Please contact your dealer to assign the new serial number

I am not sure how to get rid of this error

Hello I cannot enter to set house alarm on!!! Your app is out of order?!

I would like to renew my subscription for Parmalat but it keeps telling me its unsuccessful. Help please. Urgently

I want to renew my subscription but something is ring I even tried to add a new membership

my insightgold app just diappeared from my phone. I reloaded app but unable to log in. it is under the name of Bergkruin properties t/a Good Storage or possibly only Good Storage. Kindly help asap. thenk you

my insightgold app just diappeared from my phone. I reloaded app but unable to log in. it is under the name of Bergkruin properties t/a Good Storage or possibly only Good Storage. Kindly help asap. thenk you

I cannot pay via the App it continually says internet connection not available but I do have connection I want to pay for my subscription please advise what to do

Hi there.
I am wanting to renew my annual membership via credit card, however it keeps failing. Is there a problem with the system at the moment ?
Regards
Shawn

I cannot pay my app renewal subscription on the Insite Gold App. It keeps on timing out. is there another method of payment

My subscription has expired and I try to renew it on the app but it just direct me to a blanck page, is there al alternate way to pay.

Hi, I have installed the app and I add my paradox system. Now I has massage your subscription expired and try to renew ir, but the button do not react, I cannot use the app. Can you please help me somehow.

Hi I have just added a new site to a client's phone, adding to an existing property. However when I connect to the new site, we get a message saying subscription expired. But when then clicking the renew now button does not do anything

Good Day
We are trying to renew our subscr8ibtion but are struggling to receive the OTP number.
Are there any other way that we can renew our subscription without using the APP.

Regards

Lost connection with the swan server. Error appearing since yesterday

I am not receiving notifications from my app.
The app is also extremely slow and very unreliable. I need this for my alarm and I expect this to work at all times. Please assist

Good day. The app is not updating or connecting to the device in our office. I have restarted the GSM module - still same problem. We have 4 users that use the app and all 4 of us have the same problem. Please assist.

App is not working. Can't login.

Connection to server not working.

Hi, I have had problems in Renewing the Inside Gold app. (ver. 2.8.9)
The app is not taking the payment and the bank said that there is no issue on their side.

Please assist as soon as possible please.

Kind Regards
Hannes

Hi - I can't login to our Insite Gold Apps it's says "Lost connection with the swan server' Please advise

Hi Team, I need help with the Security Alarm which shows on my app. Lost connection with Swan Server. How do I fix it? We did just recently change broadband providers. Is that the cause? Appreciate your urgent reply. Thank you

I'm trying to pay for my annual subscription (the email address used on my app is thorntd@redacted) as my subscription is expired. If I choose either the 12 month option or the 36 month option, I get the same error. I fill out all of the details for my name and postal address and when I click "Continue" I get "General error with the request". I've tried restarting my phone, updating the app and also uninstalling and re-installing the app and it gives me the same error every single time. My subscription has already expired so is this causing the issue? Judging by the info in the app, it's 23 days overdue. Extra details coming from the app say that the Panel Serial is 28105D01 if that helps.

Hi after last firmware update, which has been offered by the software itself I cannot connect to my homw security and get the message - "Lost connection with the swan server"

Hi, I am unable to renew annual subscription on my Samsung phone, or via the IOS app. The Samsung phone (Android), says No internet connection when attempting to pay, while the IOS device just reverts back to the Pay screen without actually paying. Please help.

We have just renewed our subscription to Paradox/Insite Gold and now we have a message that the connection to Swan Server is lost for Oxenbridge site. The second site on my account is still working. How do I restore the connection?

Hi, is it possible to receive invoice for our payment? Last time I sent 5-6 e-mail asking for invoice - nothing, no response .
Thanks

Good morning dear Sirs, I writing youis regarding the message that the connection with the Swan server is lost? Trying to connect doesn't accept my code saying it's wrong? What to do in this case? Thank you in advance!

Good afternoon, this is NOT a complaint, I have just renewed our app monitoring program however we thing when the system was initially set up it was under someone elses name, I have just paid using a credit card, the company details are Greyhound Racing New Zealand
the main reason i am messaging you is to get a receipt for the payment
Can you please email it to anthony@redacted

regards
Anthony Stone
Greyhound Racing New Zealand

Ref.: Swan Invoice #PB 24137452, Dite ID: Glen300. Swan service are valid until 15 Aug 2022, Please let me know or send me invoice to renew Swan services for 3 years more

Insite gold app... Won't take payment, says no Internet, at credit card stage

App won’t let me process payment. Says I must enter a password they will send me and it never comes

Since 1 week ago we can see on the app only the hours when we arm or disarm, if there is a alarm the mobile phone is ringing but we cannot stop it. Is impossible to connect.

I can not renew my cancelled subscription

my ip 150 module does not work in the inside gold application. Is there a problem with your server?

Getting a message to my phone "Module Battery Failure 038119 kiwilanka". Kindly let me know the reason for this message.

My Insite Gold app permently says connect to site but it never connects. Why is this? Is the Swan server down?

I have the paradox insite gold system, the installer who helped originally has disappeared, I need to renew subscription but don't know how to do this, can you please guide me. I have tried to add the site on the app but stuck with the site Id, I have local IP details?

Cannot log in to pay my subscription. Says no internet connection. My side is fine

I have tried to renew my subscription but not going theoygh

I have been trying to pay my subscription using the Insite Gold app but my credit card company believes my account or app has been hacked as the IP address that comes up is in Bucharest, Romania
My credit card company has stopped my account and is issuing me with a new card
Can you please check your system and let me know when it is secure so I can pay my subscription
Thank You
Neil

My Insite Gold app subscription has expired.
Tried to renew but no success.
Undated the App, still no luck.
Contacted local agents, who have replaced the firmware box. Still no luck.
On the app, I enter the required subscription period (3 years)
Then enter credit card details.
Then wait for confirmation code - never arrives.
One occassion a SMS arrived with 6 numbers, this was hours later, app had closed by then.
PLEASE ADVISE - i NEED THIS TO WORK.
Thanks

Can’t get connected to site

Lost connection with the swan server

I am trying to renew my subscription on the Insite Gold App. When I enter my credit card details and I press ‘Add card’ I get the message "Your payment has failed". I have contacted my bank customer support team, and they claim there is no problem from my bank's side. Is there maybe a problem with your app? How else can I renew my subscription as mine has already expired?

I have made payment via the app and it still shows no payment.
We initially used vollergcr@redacted email address now it says not recognizable.

Hello, the problem is that I can't register with the swan server because the panel is already registered with the previous owner. What should I do to register?

I have tried several times to make payment for reneview the IsiteGold, but no success. I get “Your payment has failed”.
Site ID: No13
Panel S/N: 4502b1d9

May I have my invoice #PB 24588831 (Site ID : PUM) for the service renewal until Mar'23 ? I have requested the Invoice by email to Swaninvoicesupport@redacted since 05 Apr'22 but no response at all from your customer service.

I have had no feed back from you ref my earlier complaint ! Is this department actually manned by anyone ??

I cannot pay my annual subscription it stats I need to Authenticate Transaction with a verification code !! How is this sent to me !!

Getting error message: "Lost connection with the swan server"

I am trying to renew my subscription on the Insite Gold App. When I enter my credit card details when I press ‘Add card’ it bounces back to the screen to pay without processing the payment. Is there maybe a problem with your app. How else can I renew my subscription as mine has already expired. Many thanks Jackie Dewey

Please cancel my Insite Gold Subscription

Just updated Insite Gold app and "lost connection with swann server" appears

I paid a one year licence through te applicitaion, but I haven't got the bill yet. Please write to me ho to get it! Thank You!

I have a paradox system and I lost the connection with Insite gold . The people who used to service the paradox system do not skip port it .so please help me reconnect

Hi . I have an invite gild app as I have security system at my house. I just had to re install my app as I got new phone and now everytime I try to add my email , it says it's invalid. Plz help

I live in Dublin Ireland and had a Paradox alarm installed by ParadoxSecurity
Ireland, Carlow, PSA Licence Number: 09504
Mobile:0866611978. Website:
www.paradoxsecurity.
contact@paradoxsec. The alarm was installed in May 2021. I cannot locate anyone. My problem is my key pad is non responsive and blank and the alarm is erratic. It’s still under guarantee, so I hope you can help to solve my problem,
Thanks, Seamus Cowman Tel +353878153581

Bonjour. Ayant vendu la maison je souhaite résilier mon abonnement à Insite Gold avec effet immédiat. Merci de me confirmer que vous faites le nécessaire. Cordialement

I want to pay my annual fee but your system doesn;t accept my valid credit card, so I have no control on my house security from my cel phones

Please cancel my subscription as I have sold my house and won’t be using it anymore.

Hi! Since a december I lost connection with the insite gold app with a Swan server. Could you help me please
I will waiting a news ...
Have a great day
Mélanie
819 475-8067
Grenierdespetits@redacted

The site details are not showing anymore (billing, SN, etc). Sometimes the alarm cannot be accessed via app, does not send notifications regarding activation/deactivation

1. I don't get the reports of connections and disconnections of the alarm, the last report is from 9th december. . If the alarm sets off, I don't receive the alert, either.
2. My subscription has expired, I can't end the process of paying. I hope you haven't charged me the times I have tried to do the payment. I confirm it in my bank app but then, the insite gold app doesn't respond and it seems not finishing the process. I can't renew my subscription.
What can i do?

My status notifications are not working

My status notifications are showing up on my app

Dear Madam, Sir,

I downloaded the app Insite Gold in February, while I was testing my alarm system before the installation in the house and everything went well. Now that the system is installed in my house I tried to renew the subscription via the app but it doesn't work. In february 2021, I had a 1 month free subscription. Do you know what could be the problem ? My house where the alarm is installed is in the Alps (05220 department), while I am based close to Paris. I am not 100% that the alarm is yet connected to internet. Do you think it might be the reason why, via the App, I cannot subscribe to the 36months subscription ?

Please cancel my subscription when it expires. Please ensure that it does not auto renew.

Thank you,

Dominic