Contact Fuel Forward Customer Service

Why should I report an Issue with Fuel Forward?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Phillips 66 Mobility to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Visa, Mastercard, Discover, American Express, PayPal, Venmo, Click to Pay, Google Pay, Samsung Pay, Direct Pay (link to your checking account), Phillips 66®, Conoco® and 76® credit cards and Phillips 66®, Conoco® and 76® gift cards.

2. The Fuel Forward™ App is your mobile sidekick at Phillips 66®, Conoco® and 76® stations nationwide.

3. Apply for a Phillips 66®, Conoco® or 76® credit card directly through the app. 4.

4. By downloading this app, you agree to receive offers, discounts, and other benefits specifically designed for app users.   If you change your mind and do not wish to receive the offers, you may delete the app at any time. * Subject to credit approval.

5. Simply create an account in the app, add your favorite payment method, and enjoy the benefits to keep you going forward!

6. Add your favorite payment method and start saving on fuel! 4.

7. Fill up your vehicle and you’re ready to keep going forward!

8. Download the app today for an easy way to pay and save on fuel.

9. No need to take out your wallet.

10. Your receipt will display automatically in the app.

11. Terms and conditions apply.

1. EX: I tried to fuel this morning and the app stated "Pump is not available" after 3 times trying to connect, the app stated that I had exceeded my tries and would have to wait 24 hours before I can again access.

2. Other times it forgets who you are altogether for no conceivable reason, or fails to recognize your credit card info, even after having entered it (and anything else) correctly.I have been using this app for about two years now.

3. In the last couple years the app has guided me to stations long out of business and to stations with pump prices much higher than those stated on the app.

4. I guess getting it to work one out of 3 times is OK.Update: in an area with limited service, app decides to update while I'm sitting at the pump.

5. Previous app worked great but now with this one I cannot get past the password after selecting pump and payment method.

6. Why switch to a MUCH worse and more glitchy version with a nearly identical interface?Why did I have to update to this garbage? My 76 app worked fine.

7. When I reset my password the text boxes were not visible until I tapped around the screen and selected one.

8. The interface is incredibly glitchy, when I tried to log in, I had to do "forgot password" for some reason.

9. clearing data from settings helps for about two minutes before it glitches again.When I initially signed up, I was using the Conoco app without any issues.

10. But you're going to have people honking at you in line because it takes so long to get into the app..I was fine with the Philips 66 app,this app is literally useless, I can't use it because it won't stop glitching.

11. The boxes for filling in information don't show up, you get a blank white screen and have to tap around to find the input box.

1. Fix Fuel Forward Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Fuel Forward: Restarting the app will resolve most errors.
2. Update the Fuel Forward App. Here is how:
   1. On Android goto PlayStore » Search for "Fuel Forward" » Open Fuel Forward » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Fuel Forward » click "UPDATE".
3. Clear Fuel Forward app cache: Clearing cached data will force your app to retrieve the latest data directly from Fuel Forward servers.
   1. On Android, goto Settings » Apps » Select "Fuel Forward" » click Storage » click "Clear Cache".
4. Check Fuel Forward app permissions. If any of these permissions required to use your device's features are disenabled, Fuel Forward might not work.
5. Uninstall and reinstall Fuel Forward. If nothing else has worked, completely uninstall Fuel Forward then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Fuel Forward not working

2. Fix Fuel Forward Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Fuel Forward be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Fuel Forward not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Fuel Forward may not be able to connect to the Internet when running in the background.