Contact OMGuard HD Customer Service

Why should I report an Issue with OMGuard HD?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of omguardec2 to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I would recommend this app to anyone seeking a remote access to getting a live look at the location up on whether it be a seasonal cabin, boat dock, or any other areas where surveillance is desired.Camera doesn't allow WiFi connection.

2. Motion detector is to slow, object is run away before recording starts, and nothing is shown in the footage...Latest update (2.2.2.73) removes the timestamp from the notification in Android, rendering it totally useless and pointless for me.

3. Camera needs to detect motion to disable power saving mode and then it is possible to connect to device.

4. Why did you remove this essential feature from the app? What is the point of alerting me the camera has been activated, but not when!?!?Audio does not switch via bluetooth to ear buds !!!!!!!! Major flaw in the app.

5. Hard to recommend, but if you're using it chances are you'll don't have any other options.Impossible to connect to camera in power saving mode.

6. Is it because my camera is too old for the new app update? It is Version 1.0.9.6 Model GMAPP4 (SMART).fixed now working g okHello.

7. We have reinstalled app and reset camera etc as we did in August so am pretty sure it is an app problem rather than the camera.It certainly allows your to view and download videos on your phone.

8. camera and mobile give notifications for motion as in the first week.

9. And the masking out areas for triggering doesn't seem to work properly, so I get loads of recordings that I don't need.Until this latest update all was well.

10. We have an extremely slow internet where the cameras are installed but the app still allows us to navigate from one camera to the next.

11. Although there was no reply a couple of days later it was working again and has been fine until this morning when we have exactly the same problem.

1. Fix OMGuard HD Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart OMGuard HD: Restarting the app will resolve most errors.
2. Update the OMGuard HD App. Here is how:
   1. On Android goto PlayStore » Search for "OMGuard HD" » Open OMGuard HD » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OMGuard HD » click "UPDATE".
3. Clear OMGuard HD app cache: Clearing cached data will force your app to retrieve the latest data directly from OMGuard HD servers.
   1. On Android, goto Settings » Apps » Select "OMGuard HD" » click Storage » click "Clear Cache".
4. Check OMGuard HD app permissions. If any of these permissions required to use your device's features are disenabled, OMGuard HD might not work.
5. Uninstall and reinstall OMGuard HD. If nothing else has worked, completely uninstall OMGuard HD then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing OMGuard HD not working

2. Fix OMGuard HD Server issues & Internet Connection

1. Check network connection: An unstable Internet will make OMGuard HD be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to OMGuard HD not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, OMGuard HD may not be able to connect to the Internet when running in the background.