Contact RWY Customer Service

Why should I report an Issue with RWY by OzRunways?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of OzRunways Pty Ltd to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. OzRunways has been the number one EFB in Australia for over four years and now we bring the best Electronic Flight Bag for Android to pilots around the world.

2. It's a flight planner, electronic flight bag and GPS navigator for VFR and IFR pilots.

3. Plan your flights and fly them using the best Android Aviation GPS navigator.

4. CASA Approved for Australian pilots with complete set of Airservices maps, ERSA, DAP and AIP.

5. RWY by OzRunways: the Android EFB Android aviators have been waiting for!

6. We have taken the legendary ease of use and intuitiveness of OzRunways, and improved on it to create RWY.

7. Download for a fully functional 30 day free trial, then purchase an annual subscription on our website.

1. Please, is there any possibility to have these issues solved? Thanks.best efb on android! has less features compared to ios version but im not complaining, the app is reliable and gets the job done! in fact i prefer this than other efb on android with loads of rubbish that im not gonna use in flight.

2. Keep up for workA great application for Apple devices but a very much reduced program for any android device.

3. Will you ever add the additional features to bring it up to the capability of the iOS version?Android version is severely limited.

4. The documentation refers to iOS and features that aren't included in the Android version.

5. My Android device has 8+ hours of battery life and never shuts down due to heat (unlike iPads), so the hardware is ideal for pilots but the software hasn't lived up to expectations.

6. Provided they allow a trial again...at this point not worth the money..4 stars because the Apple app has the distance ring at a set location but the Android one doesn't.

7. When are these useful features being added? That said it is still a good app.There is too much to improve, specialy with Android devices.

8. Very disappointing.On my ipad this is a great app, but on Android some key features are missing even area frequencies are missing.

9. The android program is very limited in the available selections for different features.

10. When are we going to get Android version equaly capable as IOS? Maps for Europe are very outdated.

11. Please do something about that !!! Besides these complains the app is great and easy to use.Please for the love of God improve the document viewer on Android.

1. Fix RWY Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart RWY: Restarting the app will resolve most errors.
2. Update the RWY App. Here is how:
   1. On Android goto PlayStore » Search for "RWY" » Open RWY by OzRunways » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for RWY » click "UPDATE".
3. Clear RWY by OzRunways app cache: Clearing cached data will force your app to retrieve the latest data directly from RWY servers.
   1. On Android, goto Settings » Apps » Select "RWY by OzRunways" » click Storage » click "Clear Cache".
4. Check RWY app permissions. If any of these permissions required to use your device's features are disenabled, RWY might not work.
5. Uninstall and reinstall RWY. If nothing else has worked, completely uninstall RWY then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing RWY not working

2. Fix RWY Server issues & Internet Connection

1. Check network connection: An unstable Internet will make RWY be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to RWY not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, RWY may not be able to connect to the Internet when running in the background.